Valvoline Instant Oil Change — Local services in Round Rock

DO NOT GO HERE. I literally never write reviews, but this place is so bad, I would give negative stars if I could. I went in for an oil change, paid the $70 and left happy. Four weeks later my oil light comes on and I pull the dipstick - ZERO OIL. The driest dipstick you can ever imagine. Not a single drop of oil on it whatsoever. Not even "low" under the lowest dot, but completely dry. I figure my options are: I have a pre-existing leak somewhere that got really bad overnight, they didn't tighten the drain plug or the oil filter well, I'm burning oil like crazy out of the blue without a leak, or they didn't put oil in my car. I put my car on ramps and check the drain plug and oil filter - both tight and no leaks. Hey, they did that part right - I'll give credit where credit is due. There's been zero drops of oil on my driveway, no weird sounds, no dark smoke coming out the exhaust. I go through the options and realize that if I fill up my car with oil myself and then keep an eye on it, that'll tell me the truth. If after another 4 weeks I still have oil, that means I didn't have a leak and am not burning oil out of the blue, and that they finked me out of $70. I put in 4 quarts of oil (my guess is there was probably about 1/2 qt in the engine since, after all, my car was running on SOMEthing, and the dipstick doesn't usually reach the very bottom) and watched it for another 4 weeks. No issues. No leak. Oil levels are still at great levels on the dipstick. Unavoidable conclusion: they didn't put oil in my car. I go to Valvoline and explain what happened. They check the video from 2 months prior and tell me no refund. The video shows the tech putting the nozzle in the engine, so no refund. Well.....sorry, but the video didn't show the OIL FLOWING FROM THE NOZZLE DID IT? Of course not. How else do you explain an empty engine after a fake oil change that then happens to keep oil just fine after I do the work again myself? Also, I was never shown the video myself, so they can make up whatever they want. If you want to pay for a service and not get that service, come here! I really wanted to like this place, but do yourself a favor and stay...

Will never go back, highly suggest you do the same. Very disrespectful of quarantine protocols, touched all my new masks and ruined them.

I went in for an oil change only, one of the first customers of the day, and first time here as it's a new Round Rock business. I wore my mask the whole time as the service techs are close to you, so that was a clear signal I wanted to be safe.

The first guy was nice and respectful. He wore a mask, gloves and asked prior to reaching in to my vehicle, opening my door, or touching anything like resetting my service warning. Loved him.

Then along came the second guy. He just suddenly opens my passenger door, no mask, no gloves, no warning. He tears my glove box off to get to a filter and clumsily dumps the whole contents on the ground. He doesn't apologize, digs out that filter and stuffs it in my face in hopes to upsell me to replace them, $50+ more. I say no and he proceeds to grab everything with ungloved hands back in to my glove box.

This is where we keep our new face masks. So this guy just ruined each and every one of them, so that's a good chunk of change lost. I was too stunned and shocked to say anything at the time, and I just needed to get to work. I wish I wrote this sooner so I remembered his name.

The good guy was young, skinny and tall. The bad one was about average height, middle aged and round. Also tried to make awkward conversation the whole time. I'd know him if I seen him again, or heard his name, but would rather not.

I think I'm owed an apology at...

My sister, Kara, took her car here for an oil change, they suggested she do a radiator flush also but they left air bubbles in her radiator which caused her car to blow a gasket and now she needs a whole new engine. Repair costs are just over $6,000 and they have been unwillingly and refusing to compensate despite the mechanic telling them they caused it. The area manger Dan has been very unresponsive, not returning calls when he says he will, and was very rude to the mechanic that diagnosed the issue because he wouldn't tell him what he wanted hear. He is trying to say the gasket blew because was driven while over heating. Well this man is pulling at strings, cars don't over heat when not on being driven. You can't just stop immediately in the middle of the freeway when you car over heats, you have to pull over somewhere safe and by then the damage was done. Their senior tech even came to her job to look at it and said he fixed the problem and she was safe to drive. She got a mile before it over heated again, it was valvolines tech that said she could drive home or else she would have got the tow truck at that point. After doing some digging, we found out that the people working on cars are not real mechanics but people who were certified only be Valvoline, she was told by their senior tech to contact a real mechanic to diagnose the problem . This goes way beyond the code of ethics listed on their website. I would definitely think twice about doing...