D-BAT Lakeside — Local services in Rowlett

I was going to give only one star, but Avery was very helpful and nice ON the phone. This place has poor management to leave a teenager in charge of a facility like this. This was the biggest letdown ever for my child. After talking to Avery on the phone about all the information and what they have to offer we were excited to sign up for $80 a month membership and get several lessons. We have never been there before and have never used batting cages before. After paying for our first round of swipes to test it out, thankfully we did. I asked her what we did next and I was hoping she was going to give us a tour of the facility or at least show us where the batting cages were. She just pointed inside over there. Once going to the back, there were teenagers everywhere obviously in one group hogging all the machines. One party should not take up every machine. If there was an adult in charge or somebody else on duty that could go back there and monitor it or keep reminding them that other people would like to pay money and play as well, maybe we would have purchased the membership. I would think a business that is about to make $100 plus a month would at least give us a tiny bit of customer service.

And now after reading the past reviews of how poorly managed the machines are and that they don’t work, i’m glad I did not...

Been a plat member since my son was 6. He is almost 17. . Had close to 75 lessons . Maybe more. Currently in the drive program 275 dollars a month. Was in the lifting program for 2 years . Also 275 a month Never got a thank you . Xmas card , free month. Never received any merch. Never given an evaluation of my sons abilities in writing .My son never offered an opportunity to guest play with "elite " players . Great location . Leaving thousands on the table each month not being open before school in the winter . Wish i owned it . I would assume my son is the longest active member and should be offered an honest evaluation pitching and hitting free of charge ,merch and anything else he needs based on his loyalty to that...

Will never go back again. Have spent a lot of money there, private lessons, etc... Was on a pitching machine with my daughter when a team of girls parents starting hounding us to get in the cage we were in. We had only went thru 3 cycles (15 balls). I told them we had 2 more and we would be thru since we had already paid our money. They did not like that. They went & got management & they said that we can only do 1 cycle of 15 balls & then you have to let someone else in. On top of that, of of the parents daughters told my daughter that she could not hit. 2 months prior I was a spectator of 3 families in a bad argument about the same thing. We patiently waited 45 minutes...