Northeast Appliance Repair LLC — Local services in Ruston

If I could give this zero stars I would!! This is the absolute worse place I have ever dealt with I don't know how these people sleep at night screwing people like they do! Our Samsung dryer stop heating (heating element went out) and it was showing a code on the screen I had called them to come out to fix it and told them all the problems we were having, they sent someone out the next day! The dude went in there pulled some lent out and said it was just clogged and it's drying now charged us $138.00, My wife went to start some clothes and the code is still showing and there is no heat! We had called them and the front lady said the manager will call you back well he called early the next day and left a voicemail talking about there will be another service fee because it's probably a different issue!!! Ohh hell no they didn't fix the first issue to begin with!! So we call them back multiple times and now no one will call us back! They are the absolutely worse place! we called our bank to dispute this charge because we aren't paying for something that didn't get fixed! Take your hard earn money to another place cause this one isn't it! They don't care about the service they give but only the money they are...

My dryer went out. It wasn't heating up like it was suppose to. Jeffrey came straight out to my house when I told him the problem and he already had parts to fix it. Took him maybe 30 minutes to put the part on. Now my dryer works better than when I first bought it used. At an affordable price, it was money well spent! I have a new dryer now without having to go buy a brand new one that would have cost 3 times what I paid to get my used one fixed. I definitely recommend using this company for any appliance repairs!!!

Recently: August 2021 My dishwasher stopped performing how it was suppose to. Not washing my dishes at all, not releasing the tablet, ect. I called, he came and assessed my dishwasher. Part was ordered, came back and fixed it quickly. My dishwasher is like it was just bought and brand new! Best customer service around and prompt on all levels! This is the BEST appliance EVERYTHING if someone is needing their appliances fixed or just wants to buy...

The worst customer service we’ve ever had, came in to look at our drying “couldn’t find anything wrong with it” told us it was our duct work, had the ducts looked at and cleaned out and everything came back fine. We were told to call back within a certain time frame if it happened to not be the ducts and since we’d already paid the service fee we wouldn’t be charged for it again. But guess what, that was not the case when I did call back for them to come back out, mind you… I wrote a check for “their service” and received no invoice… but wanted an invoice and additional proof that it was not the ducts causing the issue! I sent over everything I could, my appointment time, the check I wrote and screenshot of the text I got from the guy that did the ductwork….. Which apparently for NORTHEAST APPLIANCE REPAIR, this wasn’t enough… WASTED...