Chase Bank — Local services in Sacramento

If I could give this bank branch zero stars I would. They don't even deserve one start in my mind. Let me start by saying last week my boyfriend account was hacked so he went to this branch to hand his account closed and a new one open with a new debit card linked to it. They said it would take 3 days to come in the mail. Then this morning he wakes up to a call from the fraud department of chase saying the are closing his account permanently and that they don't want him banking their anymore.Mind you he hasn't actually gotten his new debit card in the mail yet Then they said that he would get his money that was in his account in a check. My boyfriend was upset ( rightfully so) and was told by the person on he phone that he could go into the branch office and it was up to the manager if they could get his money out for him. So at 9 am we went into this chase branch, to request his money from his account. Only to be met with an assistant telling us that there was no one able to help us until 2pm. We sat there from almost 30 minutes waiting for help and these supposed bankers that couldn't help us that had appointments were just sitting at there desks fiddling at there computers. The fraud department on the phone said that the manager at the bank could lift the funds and then the manager at the bank said no the fraud department has to lift that. I will never bank with Chase again in my life I would never send my first enemy to bank with you guys. Like I get that the bankers have appointments this morning but you would think if you had a customer walk into your establishment really pissed off and saying that my bank account was closed by the fraud department and I'm really upset that you would want to try and help them immediately not just sit at your desk twiddling your thumbs waiting for your appointment to come in and peering out the door to see how upset the person is waiting. The only one at this branch that was helpful and polite was the lady that saws when we walked in said what are you guys here to do and she wasn't...

1 star because I can't give a zero rating! This was the 5th Chase I visited to get notary services. Made an "appointment" & went back the next day. Apparently I was not the caliber of client the notary wanted to help that day! Maybe I was not dressed in my Sunday finest, but I am still a client! I felt she looked "down" on me in my comfy jeans & flip flops. Her words were not friendly! I needed 2 items notarized & apparently she did not understand why my " Birth Name " was on the Birth Certificate & my "Married Name" was on my Marriage Certificate. Umm really? I wasn't married the day I was born! Are you kidding me? I would like to know just where she recieved her Notary Liscense if she does not know the difference in a Birth Last Name & a Married last name! I walked out & will never step foot in that branch again! So Ms. "wearing a sweater" on a hot summer day, you get an "F" in customer service! FYI, you need to take customer service lessons from the Key Shop in Rio Linda who had me in & out in no time with a VERY reasonable price & fantastic customer service! (Free Notary service at Chase for clients isn't worth free if the...

Michael, at 1598 Arden Way Chase Bank, was extremely unprofessional when speaking to a customer. The customer did not speak English and was trying to tell Michael that his translator was on the phone trying to explain what he was saying. Michael stormed past, in front of a line of customers, before stating “I DON’T LIKE SPEAKING TO NON-CUSTOMERS.” The customer continued to follow him and try to explain to him he has someone on the line to help relay what he was trying to say. Michael continued in a very unprofessional manner, did not explain to the customer what he would need to wait in the waiting area for and just left him there. His behavior was highly unprofessional and unnecessary. A terrible representation of customer service. Any individual who walks into a place of business should be treated as a customer. As a by standard Michael’s behavior did not...