DashMart — Local services in Sacramento

Before I provide my review people shall know this is a warehouse type Grocery store for door dash orders. You can't shop here unless it's online or the app. Orders may be picked up by customers, but items are overpriced because of the convenience factor of it being delivered. They do offer clearance prices for expiring items on a separate app. Now, I was worried about ordering here because of the reviews from various people, but know that employees are replaced in time and improving customer service takes place. I've ordered about 5 or six times and am glad to report that service was friendly and at times there was a wait. The order isn't pulled until the customer comes to pick up. People are walking around behind the counter and help customers as soon as they are seen. No one has ever been rude or disrespectful towards myself or anyone else in my presence. For that I'm continuing to shop the low prices which allows my family to try items I wouldn't normally buy. It's a bit exciting to have that element as well as not knowing what's going...

Had to use my grocery credit so I come here once a month. Today the app said the order is ready. I came here and saw no one was in the front. So I rang the bell. No answer. Rang it again, no answer. Rang it the third time, no answer. Saw two people in the store but they were just shopping for orders. They saw me and just kept on filling their orders. What the heck? At least you could have come to the front and told us wait a moment instead of leaving people standing at the counter. I finally just knocked on the windows and someone came to the counter. Had to yell at them and he just said they have a lot of orders. You having a lot of orders to fill has nothing to do with people picking up their orders. Customers come here because the app tells us the order is ready. There’s no way for us to know if you’re busy fulfilling other orders. If you came and said wait a moment I would have not been this mad. Not a...

There are times the orders are not ready when the notification is sent through and will be in the start of preparing, also orders may be ready; yet the order update may not go through. Because of this confusion will happen and one of the options that is taken is people immediately going to wait in the order area. It can help to do quality tests and maintenance on the tech to address mistakes that happen. That way the misunderstanding can be resolved; so people can conviently walk up to the order area when their orders are ready. The rush to get the orders to go has been focused on to the point that it takes away from both of the sides operate correctly. Three tips that can help fix the break down in communication is Communication, Forgiveness, and...