Freeway Insurance — Local services in Sacramento

I recently had the pleasure of dealing with Brian at Freeway Insurance, and I felt compelled to share my outstanding experience. From start to finish, Brian exhibited a level of professionalism and customer service that is truly commendable. What stood out the most was Brian's genuine commitment to finding the best solution for me. The reason for our interaction, I needed to reinstate my insurance policy but during our conversation I realized that I didn't have the full initial amount required to make it go through. Brian went above and beyond to ensure that I ended the call with full coverage insurance. His dedication and resourcefulness in this situation were remarkable and greatly appreciated. Communication with Brian was seamless. He was always prompt in responding to my questions, and he kept me updated throughout the entire process. His transparency and honesty were refreshing, and I always felt like I was in good hands. Additionally, Brian demonstrated exceptional problem-solving skills. When I encountered a minor issue with my application, he handled it swiftly and efficiently, ensuring that it didn't cause any delays or additional stress for me. His proactive approach and ability to resolve issues quickly further solidified my trust in him and Freeway Insurance.

Overall, my experience with Brian at Freeway Insurance was nothing short of excellent. His professionalism, expertise, and unwavering dedication to customer satisfaction are rare qualities that deserve recognition. I highly recommend Brian and Freeway Insurance to anyone seeking insurance services. He is a true asset to Freeway Insurance and a shining example of what great customer...

I give them one star, because I have to. No, because I wouldn't give them any stars. They are the worst company, bad and terrible service, I sent 6 emails to my agent, of which he never responded to any email and he did not call me back either, when I called "Customer Service" (They have no knowledge of the service), they always tell me they said their agent is busy or not available, zero proactivity for anyone who took the call to make a minor change in the system and the worst, they respond rudely and hang up the call (that's not nice from these people at all) zero friendliness, zero proactivity, zero good customer service, zero diligence in resolving a simple system change, zero education. The worst is that they use a threatening tone, not very friendly or polite, they forget that they are talking to their client. If you are reading this message I suggest that you do not hire this company, you will have a bad experience and even worse, now that I want to cancel my insurance policy, I have to go in person to the nearest local office, which can be done by phone. I will drive 31 minutes as if one had that time. They are the worst... I just want to clarify that I had this experience with Latino employees and employees who can speak Spanish. They are the worst...

My wife just recently stopped using freeway assurance about a month ago she started using freeway insurance using an SR22 within that month they attempted to over charge my wife 3 times and when I called them on it one of the main guys on their board call and told us that if I took down reviews that they would give me a $100 given the circumstance that the review was put in the wrong place and location and they were willing to handle any dispute I took the post down we received a $100 within a 3 day period of receiving the money they wanted charge my wife an extra 150 then on top of that another 300 coming to the conclusion that my wife owed $400 when the initial mistake was done by the representative collecting the amount owed. I will never use this God forsaken company they are thieves and liars and if you have on SR22 I highly suggest you go to a different company they will try to swindle you out of a lot of money and if they don't get away with it they contact collections. It's kind of sad how all you needed was protection for your car and legal documentation stating as much yet the people you're told who will help you only want your money they don't care about you they don't care about your vehicle one thing goes wrong and you are the Agitator every...