Michaels — Local services in Sacramento

This review is specifically for the new store at Howe Bout Arden and relates to disability access and the store manager. I've been shopping at Michael's for most of my adult life. I love their products and spend way too much money there. When the store on El Camino closed, I was relieved to hear that they would just be moving. After three visits, I'm never going back to this store again.

When I arrived, I was thrilled to see they had a disability cart. As a disabled man, carts like these make it easier for me to shop longer and to find everything I need. The challenge is that the Arden store is much smaller than any other Michaels I've ever been in. Their stock is far less diverse then the other stores and there simply is very little room. I've never attempted to drive a disability cart through the aisles of a normal sized Michaels, but I can assure you that it is quite challenging at this location. Because of the layout, other customers are forced to continually adjust to make space for me to be able to move through the store. After a while, customers get irritated and I don't blame them. However between facing regular negative reactions from other customers and having whole areas of the store that I cannot go into unless I get out of the cart - like the u-shaped display area in the front - it becomes a very unpleasant shopping experience. Even navigating the checkout line is challenging.

So today I decided to talk to the manager about this. I was incredibly polite and simply mentioned that while I appreciate the cart, the aisles are very narrow and making turns so that I can get in and out of it aisle is very challenging. I recommended that he drive the cart around to see how the end caps impacted his ability to get around. Instead of listening to me, he immediately got defensive and told me that it was all up to OSHA standards. He also said he had no problem driving the cart around, implying it was just my fault. I've been disabled a very long time. I understand the challenges that it takes to make accommendations for disabled people. I'm never looking to blame a manager, but I like to let people know when there's a challenge or difficulty so that they are aware. This man COMPLETELY disregarded me and treated me with absolutely no respect. That is the last thing you want in a manager, especially when interacting with a customer who spends as much money at...

My wife and I paint (watercolor for me, and acrylic for her) and for this purpose I like Michale’s but don’t love it. Blick has a far superior selection (as a specialty store should), and better prices, but since they currently close at 5:00 I often find myself headed to Michael’s when I get off work and need to pick something up for a piece I may be working on. Staff is SUPER nice if not overly knowledgeable on paint, not really a big deal but I do have to consult my phone as opposed to an employee if I have any questions about what I’m looking at. Decent selection of paint brands/colors (including our favorites, Winsor & Newton and Golden) which they seem to keep stocked reasonably well. They need to do a better job with ordering the “extras” (palettes, pre-packages paint sets, brush cleaners, etc) as I will often find the tag of something I may be looking for but no product. I don’t think they’ve restocked their brushes, well, maybe ever haha which is too bad because I do like the “professional” watercolor brushes they sell, pretty good quality for the price. I go in at least 2 times a month and I know they haven’t restocked any of the aforementioned in many, many visits, double digit for sure. They are almost always having a sale or have a coupon available. If it’s not currently on sale and you don’t NEED it this minute it wait a week it probably will be. Beyond painting supplies, the store is awesome. They have great variety of products for our whole family, my wife and I take our son, 6, and daughter, 16 (who is quite the artist!), and there’s always something that each of us finds to take home. Cool store, would like to see slightly lower everyday prices on paint and see a better job of keeping products in stock. 5 stars for the store as a whole but only 3 for what I personally go there for, so 4...

Clean, organized, and professional employees. They are also usually very helpful with helping their customers find deals, discounts, and coupons. They have even been helpful and creative with my holiday decorations, creations, gifts, my party stuff, a lot of our household or seasonal decorations and/or organization (storage space, shelves, decorating my kids' room or our Living Room, and #diy, "do it yourself" projects. Just #fyi "for your information" I love to create my own things for my children, house, family, yard, friends, gifts, and things that make my life just a little more smooth or easier.... I do have 6 kids so we like to use our imaginations and create around our home. I also plan/decorate for parties, in which I make many of my own decorations, I love it! The only negative thing i could say or suggestion I would make to improve customers satisfaction would have to do with their prices. They are a little expensive. Which they do have some coupons or deals, but not many. Well at least for how much I spend there. Maybe offer more coupons. Even if its to loyal customers, or offer/make a rewards program, they can even partner with another company. Or add more to the selection so we, the customers feel like we both won, got our money's worth, and we walk away happy, satisfied, prepared, and excited or motivated to...