GameStop — Local services in Sacramento

I recently had an issue with an online order and visited my local GameStop store for assistance. Thankfully, I was fortunate enough to have Ricky on hand to help me navigate through the situation.

Ricky's professionalism and dedication to customer satisfaction were evident from the moment I approached him. He listened attentively as I explained my predicament, showing genuine concern and understanding. What struck me most about Ricky was his dependability; he wasted no time in addressing my concerns and went above and beyond to ensure that each of my questions was answered thoroughly.

Moreover, Ricky's courteous demeanor and respect for my time were truly commendable. Despite the busy atmosphere of the store, he remained focused on resolving my issue efficiently, all while making me feel valued as a customer. His willingness to assist me every step of the way left a lasting impression on me.

I must also mention that the rest of the staff at this GameStop location were equally amazing. Their friendly and helpful attitude contributed to making my overall experience a positive one. It's evident that Ricky is not only a standout member of the team but also reflects the high standards of customer service upheld by the entire staff.

In conclusion, I am incredibly grateful for Ricky's assistance in resolving my online order issue. His dependability, courtesy, and commitment to ensuring customer satisfaction were truly remarkable. I would highly recommend Ricky and the rest of the staff at this GameStop location to anyone in need of...

Looks like we will be shopping online . So tired of GameStop issues. This time :

Advertised price stuck on game was the “wrong price” and they said they can’t honor it when we went to check out.

Not sure how a game can go from $27 to $41 overnight and and the store not honor the price they are advertising only the price in their computer

Better yet : manager “Peter” store employees said they couldn’t call him because he doesn’t answer the phone. Looks like the problem starts there. Fyi: a store's obligation to honor marked prices in California:

California Price Accuracy Laws:

California Business and Professions Code § 12024.2: This law requires that items be sold at the price advertised or displayed. If the marked price is lower than the scanned price at the register, the store must honor the lower price.

California Business and Professions Code § 17500: This law prohibits false advertising. If an item is marked with a lower price than what is scanned, failing to honor that price may be considered deceptive advertising.

California Civil Code § 1770(a)(13): This section of the Civil Code prohibits businesses from making false or misleading statements about the price of goods...

Im in no way a gamer. I don' play video games at all. My son however, does. Theres was a particular game he had that we were going to re buy because his broke. Long story short I go in and I'm standing waiting while a guy was sitting on a chair behind the counter talking about a video game to what im assuming was a friend that was on the other side of the counter. I probably stood there with the product in hand STARING at them before I was acknowledged between 5 and 6 min (said friend did not buy anything). So I finally get to the counter and asked about how to purchase the game online and about my membership I have with them. The response its self wasn't rude but how he responded was. He was very short with me, his tone of voice was very condescending, look on his face, all that. I had more questions but didn't even want to deal with him. I will NEVERRRRR go back in this...