Maloof Jewelry & Gifts — Local services in Saint Clair Shores

Gerri is a fantastic salesperson. However, I was slightly disappointed with the other store staff. My fiance and I stopped in to purchase our wedding bands, and a necklace she could wear on the big day. They offered to custom make my fiance's band, as they didn't stock what we were looking for. The price seemed a little high compared to other jewelers for what we were getting (but then again, they would have to customize it - so I do understand). We did not end up buying her band from Maloof.

I had a specific ring in mind for my band that was not stocked (and I didn't expect it to be, but was looking for similarities). I showed Gerri a picture, and she checked with her manager. The manager advised us to 'look online'. Not exactly what you want to hear at a jewelry store. Not to mention, the website showed us nothing unless we signed in with the 'dealer login' that we didn't have.

We started to look at necklaces, and I was a little disappointed with the small gemstone selection, specifically morganite. As the other jewelers had a much larger selection. Though we did find a beautiful necklace we ultimately ended up buying a few days later (for a great price we could not find elsewhere).

We did purchase both of our bands from another jeweler, and I did settle for a band I was not totally sold on at the other jewelry store. However, when I returned to purchase the necklace, I was totally surprised that Gerri was able to find the EXACT ring I was looking for! Since the band was not exactly what I wanted and male wedding bands are fairly inexpensive (it was $75). I decided to have Gerri order the ring I truly wanted in spite of buying a ring somewhere else, being that I could not find anything remotely to that style. I am so excited!

I look forward to returning to see Gerri and the ring no one else could find.

Geri was extremely friendly, knowledgeable, and helpful. I would love to do more business with her (I'd like to have a gold chain in a few months). She was not pressuring like some of the neighboring stores, and was easy to talk to.

The criticism for the business would be to have a larger gemstone selection, as they seem to be becoming more popular. As well as never tell a potential customer to look online. I believe that is what sets small jewelry stores apart from big chain stores. I understand not all items are in stock, I would be fine seeing a picture of suggestions even, but I think it should be up to the store or salesperson to check the online catalog and make the recommendations. Again, nothing on Gerri's side, she was great. She even seemed a little uncomfortable relaying her manager's suggestion. In all reality, had a larger effort been made during our first visit, we probably would have purchased all items on our list from Maloof's.

We did save some money on my fiance's wedding band, but the sales person was not as...

I’ve lived in The Shores for more than 40 years and Maloof’s has always been the place to go…until my last two visits.

Took two brand new watches in to be resized for my wrist. The woman I talked to took the first watch back, a rather pricey Movado, only to return it scratched. Unfortunately, I did not notice it was scratched until she had left with the second, a titanium banded Citizen. I grabbed the nearest employee and asked them to have her stop immediately as I didn’t want her to damage both my brand new watches. I watched him approach, tell her to stop and she just continued on. Unbelievable. When she finally came back I explained that I wanted a new link. She refused and said, I can have the jeweler polish this up. I explained that I was not interested in that and that I had come into the store with a brand new watch and I intended to leave with a brand new watch, not a damaged one that has been polished. She refused to hand me my watch and insisted on taking it back to the jeweler. I said, if you want to bring him out here for me to discus it with him than fine but don’t not do a thing until I have a chance to talk to him. It was around this point that she felt it necessary to make the comment “Well did you even buy it from us?!” I replied with “why would that matter?! I fully intended on paying you to do this and you are an authorized dealer for both brands!” We exchanged a few more words and she proceeded to go out back and returned alone, without the jeweler and with my watch polished. At this point I was fuming but, whatever. I have my stuff back. I said “What do I owe you?” And she basically said “just leave” like I was the jerk in this situation. At this point I left with my watches with zero intention of ever returning

Fast forward a few days and I discovered that she failed to give me all the parts to the Citizen. Great, now I have to go back. I found the first person who wasn’t that lady, explained that I just wanted my parts and I be on my way. Nope, not good enough I guess. The lady felt the need to come over and insult me. The owner (I believe) approached and I explained I just want my parts and I’ll be on my way. Still not good enough. The lady continues to run her mouth, blatantly lie about what had happened, yanked the box for the citizen out of my hand, damaged the box while attempting to open it to haphazardly toss my parts in it and tossed it back to me. All while the owner stood there and defended her. I actually laughed at him and asked him why he thought I would come into his store and make this up. Like, what did I stand to gain here? I didn’t buy the watch from them, it’s over and done with, I just wanted my parts and she decided to force further discussion.

Anyhow, I’m venting now. Sorry for the rant. Maybe save yourself the headache and don’t bother having your expensive watch...

I genuinely wish I weren’t writing this, especially after my initial experience at Maloof—which was stellar. A year ago, they offered the best price for a custom gold engagement ring, delivered impeccable craftsmanship, and treated me like a valued customer. That memory made us excited to return for our wedding bands.

Unfortunately, that excitement evaporated the moment we were greeted by Jim.

His demeanor was terse, dismissive, and bordering on condescending. Rather than guiding us through a special moment, he made us question whether we were foolish for even considering the pieces we showed interest in. After barely five minutes of engagement, he waved me off to another part of the store when I asked about silver chains. We stood awkwardly for nearly 20 minutes—no one acknowledged us, and it turned out we needed to pull a new number to get help. Meanwhile, I was fully prepared to make significant purchases.

This review isn’t about a single rude encounter—it’s about how easily a brand can lose loyalty when they fail to deliver consistent respect and care. I’m giving Maloof two stars solely out of respect for their earlier excellence. But I won’t return.

If this business wants to remain relevant with a new generation of buyers, it needs to rethink who’s representing it. A moment that should’ve been joyful was soured by apathetic service. That’s the kind of dead weight that ages a brand out...