Xfinity Store by Comcast — Local services in Saint Clair Shores

We walked in to the Xfinity store at 11 mile and Harper in Saint Clair Shores on Feb 23, 2023 at 11:15, didn't have appointment, but were signed in by door greeter and told we were next. For the next 1/2 hour, saw several representatives open up, but NONE of them called us up. One pretended to be busy after taking a equipment return by spending the next 20 minutes putting the equipment in a box, and then talking with an employee that had just walked in. The next one just stood at his workstation, apparently quite unaware of us still waiting, but QUITE able to talk with another employee, who was equally unaware of us. The manager, the older gal in red, just walked around the store laughing, never once even asking about our situation. At 11:40, a customer walked in and stated she had a 11:45 appointment. She was told by the guy who had spent 20 minutes putting aware the returned equipment that she would see the next representative. I then spoke up and asked "how does that work, since we've been here a 1/2 hour already?" Was then told an appointment would override us in priority, which I can understand, if we both got there at the same time, be we had been waiting for a 1/2 hour for the "next available representative" , which were all busy avoiding us. Of course, it was around lunch time by then, so I'm thinking that was FAR more important than our time. I wonder if the gal with the 11:45 appointment got seen before or after lunch? When we had had enough and simply left, THEN the same representative that had wasted time putting away a cable box and wires, and then talking to employees, ran out the door and asked if he should remove us from the queue.....REALLY...is this the best that comcast can do? Also, nothing from the manager, except she certainly was walking around finding something funny, right up to the time we walked by her on the way out in disgust. Nice going comcast, nice to know somethings never change, and comcast can always be counted on for poor, and rude...

I had an unfortunate experience today with Nick, who displayed unprofessional and dismissive behavior. What began as a simple inquiry about a promotion quickly shifted into an uncomfortable interaction.

Initially, Nick and I reviewed the fine print of a 1-gig promotion and came to the conclusion that I did not qualify due to prior email activation. That was understandable, and not the issue. A new 1-gig service at the lower rate is already in service, after the fact, through a more helpful sale associate.

The problem arose when I asked follow-up questions and requested a manager for a second opinion. At that point, Nick’s tone and demeanor changed noticeably. He became curt, dismissive, and even made degrading comments. Rather than providing clarity, he brushed off my questions, remarking “I really don’t know why YOU don’t understand,” and implied I was wasting his time since he needed to move on to “the next consumer.”

He also mentioned and bragged of having 22 years of customer service experience, yet his behavior did not reflect that level of professionalism. When I attempted to de-escalate with a polite apology, Nick stormed off to the back room, flailing his hands and muttering under his breath, leaving the conversation unfinished. The manager/owner, madinah after nicks disappearing act was also dismissive and blunt regurgitating a rehearsed speech to dismiss me.

This experience left me feeling disregarded as a customer and suggested that Nick’s focus was more on commission than genuine service. It was disappointing and not reflective of the standard expected towards a...

Did you know that xfinity on the app and xfinity in a store isn’t the same? I can buy a phone in store and pay my bill in the app. Watch who you speak to on the phone. They set you up with a promotional deal that is completely false. You’ll get your bill and be charged fully for all. Then walk into a store thinking you’ll get help and you get yelled at and humiliated by the manager who looks 12 and has zero customer service skills ever. His ego is overinflated cuz he reached manager status at a cable company. I guess it’s time to stop being loyal to a company who you’ve seen screw over others. To be lied to by a representative is one thing but to be told in store that xfinity is two different companies online and in person. Xfinity is xfinity. Yes different departments but different companies no. Notice when you’re forced to go through the app you can’t speak to one person who speaks English clearly? Yeah there’s something up with that. I guess it’s time to shop around for new wifi and mobile service because this is not okay. And to be told finally after getting through to yet another Indian gentleman it’s being fixed. Although no apology for being lied to or swindled I’m told they are doing me a favor by...