BlvdHome — Local services in Saint George

EDIT AFTER 7 MONTHS THEY FINALLY REPLIED TO MY REVIEW BUT WITH LIES! WE STILL NEVER RECEIVED ANY MONEY BACK FOR OUR INCONVENIENCE We were excited to buy our furniture back on Aug 3rd, and the process went great.... until the day came that our furniture was supposed to be delivered. We were originally told at worst we should receive our item in 6 weeks. 6 weeks came and I messaged our sales person asking for an update. He said it should be delivered Sep 21st. On September 23 I asked for an update and was told it would be another few weeks because they gave my item away. Which I already paid for back on Aug 3rd. At this point I was frustrated since I paid for the item, and asked to speak to a manager. The manager apologized and assured me my item wasn't sold to another person. However they forgot to put in my order until the end of Aug. He offered me a partial refund for my troubles and assured me the delivery date would be Oct 21st. Well I never got my partial refund and when Oct 21st came, I once again called to follow up and was told NOW my item would be 3 more weeks!!!! I have left messaged with both Cam and Jason with know return calls (the people I was directed to, to help) and now it's been almost 3 months and not only does The BLVD have my money this whole time, they have not given me my item, and still No refund. I would stay away from the company. I was excited to by furniture for my new home and was hoping to use them however I would rather go somewhere else who would not only appreciate my business, but actually give me the items I paid for, or call back a customer who was...

We purchased a sectional for our new home a little over two years ago. We have hardly ever used it except for a few times when our family comes. For the first time, I took it all apart to vacuum under the cushions. I noticed one of the cushions sunk down more than the others. My husband looked at it and said it appears that a rod had broken. I called Blvd Homes and since we didn’t purchase an extended warranty it would not be covered by them. What poor quality. I can’t even imagine what bad shape the couch would be in had we used it every day. We trusted Blvd Homes to have quality products but will not any more. For an update Boulevard Homes called after we posted the review and offered to come look at the couch. He just examined it without taking the cover off underneath and said he would report back to Blvd Homes. They called us with an offer to repair it if we would pay for the labor. After my husband took off the cover on the bottom of the couch, there were two support boards that were hanging loose. We couldn’t believe they would use staples to put them on instead of screws. No wonder it fell apart. What poor quality. My husband will repair it using screws and will probably end up having to take apart the other sections and replace the staples with screws too. So sad about the poor quality of the sectional. My advice would be to buy the extended warranty on all purchases because your probably...

Very dissatisfied with the service department of Blvd Home’s St. George location. We purchased a high end appliance package for a new build, which they installed Feb 2024. Immediately we noticed the 48 inch custom hood insert was significantly damaged. Blvd Home said it would take weeks to replace. We were fine with that because at least we had functioning ventilation. Yesterday (nearly two months later) the installer arrived and installed the replacement unit. Not long after install we began hearing consistent knocking coming from the hood insert. We can hear it throughout our home and it’s a nuisance. I called Blvd Home multiple times, and the next day finally received a response it will take 6 days for a technician to come out to inspect and repair. After telling the rep that is unacceptable and unprofessional, the rep’s manager, Paul, told me the best they can do is 4 days from now. I offered the technician to come after business hours, but nope they are inflexible. We have a puppy dog that wakes up at night with loud noises. I’m unimpressed. Blvd Home’s service department = professionalism in word, but not deed. Buyer beware the deficiencies in Blvd Home’s service department in St. George. They operate like a large corporation that is multiple levels removed from good quality...