Walgreens — Local services in Saint Joseph Charter Township

I would like to start by saying that I had dropped this pharmacy twice in the past but was forced to go back for insurance reasons. NEVER again.

I recently I had a procedure done. On the way home from the hospital needed to pick several scripts. Once I arrived they handed me my scripts. Realizing the count didn't match I took my Dr order and compared it to what I was given. I was missing probably the most important one. Any decent customer service policy would point out to a SICK person that one of the scripts was not included and provide some kind of direction. When I asked about it the answer was "we don't have it and did not know when we will". I asked what to do they call your Dr. I asked if they could check Walgreens in Benton Harbor to see if they had it. I was told twice that I had to do that myself! Are you kidding me! I stopped by the other store on the way home. They did have it but refused to contact SJ to help me. YOU HAVE TO BE KIDDING ME!

This is the best part......4 days later I get a message stating that my script was ready. Just for fun I stopped in to see what it was. Sure enough it was the missing script from 4 days earlier (I was only supposed take for 1 to 2 days after my procedure) When I tried to educate them on the basics of customer service she stuck her finger in my face and said I could not talk to her like that. Then she looked at some guy in a white jacket who's resolution was to tell her to walk away. Obviously he is neither a qualified pharmacist or manager with that management style.

Walgreens gets an F. Not for not having the med but for not pointing that out in first place along with some kind helpful plan for a person in need. "Call your Dr." Is a cop out, lazy, and shows complete incompetence. The folks involved should all be fired. And if you want to be rude to me you will lose.

For the record....I spoke with 3 reliable sources. All of them said they should and could have helped me if they wanted to.

Another suggestion. I called my insurance to tell my story and tell them i did not pick up one script and was returning another. They thanked me. It seems sometimes pharmacies will charge them anyway. I CAN'T SAY THAT HAPPENED IN THIS CASE. I am just making sure it does not.

Sorry this got a bit wordy and thanks for hanging in there...

To begin, I've been a customer here for years, getting my entire familys medications from the pharmacy. As of recently the customer service and the quality of service have been on a steady decline. I've encountered disrespectful employees in the pharmacy, on a regular basis. Seriously hostile employees for no explainable reason. pick up times at the pharmacy are extremely unreliable. They'll say one thing over the phone but upon arrival, you're treated unprofessionally because they don't have the medication ready. Several weeks ago my baby needed nystatin liquid and upon picking the medication up the bottle was crusted with liquid on the outside where it had leaked and it was nearly empty. We were given this medication through the drive thru. When I called to request the prescribed amount of medication we were told we would need another prescription. In another example, my husband was sent from the pharmacy a total of 4 times for one prescription, they would have the script ready at a specific time, when returning at given time they gave him a different time to return, repeat x4. In addition to the poorly run pharmacy, the management of the store is equally as bad. Often times there seems to be no one around and when you find someone, they can't help you find a thing. The pharmacy hours here are laughable at this point. Open for 3 hours on Saturday? These business practices are a clear reflection of extremely poor management, ignorance of customer service, and an obvious inability to staff the location appropriately. People must not want to work here, I can't say I blame them. Alas, they're still blaming the unexplainable business practices on covid. Come on now, most of us had to stop using covid as an excuse over a year ago, give it up! Because I sure am. I'm finding my family...

If you develop film here they will destroy the negatives and digitize your photos. This makes no sense because I now only have access to the photos digitally so what’s the point of film in the first place? They will take up to 2 weeks to develop and my favorite part is after they destroy the negatives they’ll charge you $20. I paid them twenty dollars to destroy my negatives. On top of that the people that work the photo department know nothing about photos. I had 2 orders, the first was ready so I went to pick it up, when I noticed the missing negatives I called to ask where they were, she said she would call me back. I wait an hour and she calls back, not to tell me about the negatives but that my order is ready. So assuming it was my 2nd order I drove all the way back to Walgreens where they had trouble finding the order. When they “found” it, they immediately started printing them. What do you know she just printed a second copy of my first order. When I explain this to her she said “oh your next order won’t be until next week.” The same lady I purchased the pictures from called to tell me that same order was ready... so not only is their processing time extremely slow but the employees are incompetent and can’t keep their orders straight. It makes me sad because Walgreens use to be the perfect neighborhood spot to develop photos but now that they ship the film out to a different company, and replaced competent photo lab workers with minimum wage employees, their service has gone down hill. I would highly recommend getting your photos developed...