Mid Rivers Appliance — Local services in Saint Peters

We purchased a washer from Greg back in March... 3/31/15 and everything "sounds" good... They talk like they take care of their customers... Well, I called today and spoke to Greg and asked him if it was just a fluke that my washer doesn't work when it is just past 90 days. He asked for my name and said he looked up my ticket; then asked me what kind of unit it was, I stated I wasn't home so I was not sure; he said call me back when you find out. So I got home, I called him back and told him the type of washer. He then said he wouldn't be able to get out there until Monday, I said well what is it going to cost me? He said around 100$ I said are you kidding me? I just paid 250$ three months ago, and now it's going to cost me another 100$ ... You can't be serious! He said would you like to talk to a store manager I said yes... So Greg tells the store manager what's going on and gets back on the phone and said he said " you can bring it up here and we will take a look at it." I said its full of water and won't run. He said well then he said call someone else then... Then I asked to talk to the store manager, Greg told me he's working on a compressor and said call back and ask for a store manager and hung up on me.... I called back and said may I speak to a store manager, he said he's working on a compressor, I said what is your name Greg or Craig? He said it doesn't matter, I said really? This is how your service your customers?? You have no customer service skills at all, he said your pleasant your self and hung up on me...

So I would NEVER ever recommend this company for anything.

The told us when we bought the washer they would back it, they would come service it they always take care of their customers!!! Lie after lie after lie...

I really wouldnt give them 1 star!!!!

If I recall correct when we looked on here there were more good reviews than bad and we made mention of this to him and he said well your always going to have negative comments..... Well here is another one to add...

I was a customer for twenty years. Not anymore...

We purchased a used washer on January 3, 2023. It stopped working and they replaced the transmission under their 90-day warranty (they said in all their years, they’d never seen a transmission go out). When I tried to do a load on the delicate and hand wash cycles a couple of weeks later, the low agitator did not work; the machine filled, sat still and silent for several minutes, then drained. It took several phone calls and a couple of weeks for them to come pick it up (they picked it up on 2/28), and a week and a half went by with no word from them despite our calls to inquire about the status. On 3/9, a man called my husband and verbally berated him for "wasting their time" because there was “nothing wrong with the machine” (I have video of it doing nothing on those low agitator cycles). The man refuses to return the washer to us (we paid for it and it is our property, so I’m not sure this is even legal), saying he’s “done with us” and that he will only provide a partial refund. He hung up on my husband without letting him speak or telling us how or when the refund would be processed. Since we are being deprived of our property, we are entitled to a full refund. We are filing a credit card dispute and complaints with the BBB and Missouri Attorney...

We bought a washing machine from them in January by May we had them out to fix it, which they did. Then two weeks ago it started leaking. Called them back and they wanted us to bring it to them because they said it would save us money, so I did they found nothing wrong after having it for about 4 hours we brought it back home and it started leaking again. called them back and asked them to come to me, since I drove it to him the last time. Which by the way we live in Troy and I specifically asked the owner Henry if they would come that far and he said yes, but now that we have a problem its too far for them and he wanted me to bring it back to him. When I told him I preferred for him to come to me the owner got nasty with me on the phone and hung up on me. His motto or mission statement is complete lie, and who in sales and service curses at their customers and hangs up on them. I have since gotten a BBB and Angie's list service company to come look at the washer it did have a problem it had a leaking seal that they found in 30 minutes not 4 hours, and they came to me. I did laundry all day no more leaks...it's not that hard to make someone happy...just a bit of effort on the...