Tampa Bay Turners Gymnastics & Swimming — Local services in Saint Petersburg

This place was recommended to me and I was excited to sign my daughter up, I called on Wednesday spoke to a nice lady named Evelyn and she let me know of a class that might have placement but I had to wait and if I did not get a call to call Thursday so I did. Wow!! First explain to the lady mind I say very sharp lady and she told me that I could have not talk to this woman and then come to find out I did and I was told the person took the class and I wanted to find another spot. This lady Lori Jeegee (office Manger) was so rude to me that I could not even get out of my mouth what I wanted or looking for in a class. Then she just grew even more rude, so I ask to speak with someone else and she refuse to allow me because no one was there. I ask about the people that owner the building she told me that I could go onto the website and get their contact info. So I ask she was not going to give me this she said no you can go online for it very rude and I just did not get it because if you are a trusted office manager, I would think they would be in trusting in you to be respectful to their guest. This would be our first time at this place and WOW Lori you really showed how Tampabay Turners treats new people that no nothing about your classes and as a office manager it would be in your job description to let me know that.. I did email the owners, if it ever gets to them to call me back, I am pretty sure Lori will block that. Please I can't tell you not to go here because one apple does not tell the story of the whole tree but I would say do t get Lori say can't be a bit or very rude if you do t know what...

This is an open letter to the owners. I don’t even know who you are because you are never there. Or at least not when I’m there. Never have I seen you or greeted you. As a business owner one would think that you would care more about the people you serve. Your patrons. Today I showed up to class only to discover that you’re building is closed because of construction. A little mass email would be sufficient to let your patrons (you know the people who pay to be your customers) to let us know of such things. I just sent a screen shot of the last email sent to me from your TBT address and it says on there “classes start June 3rd”. The way you conduct business is very trial and error. Very reactive instead of proactive. It speaks volumes about how much you care about your customer with the amount of negligence in which you conduct yourselves. The lack of communication is just infuriating. I just wasted my whole morning all because you can’t be bothered to send one little email. Here’s a hint. JUST DO IT!!! I don’t care if you have to send 20 emails to remind parents that there won’t be classes on certain days. JUST DO IT. You are lucky that you have great instructors that work wonders with our children otherwise I would have already taken my business elsewhere a long time ago. You really need to reconsider how you do business. The way you keep pissing people off you won’t be in...

Swim Coaches are awesome! We have had Coach Perry and Coach Sara and both are great with my three year old. The administration and registration process is a challenge - every month we go through the same issues with not being able to get the class time we want, have to go on a waiting list, and then eventually we usually get the time we want. Everything is still on paper and manual, including the payment process where they only accept checks. Would love to see them get some technology and be able to handle on-line registration and payments. Communication is also a challenge as you never have a live person answer the phone - you always have to leave a message and hope someone calls you back. We continue to go there because we like the swim coaches, but it is frustrating to have to re-enroll...