The Home Depot — Local services in Saint Petersburg

Update LOWES SAVES THE DAY! Visited Lowes on 7/27 with the transaction record from HD, they were able to match or provide better appliances also matching price and had them delivered and installed next day 7/28. I will give Lowes all of my future business and recommend all reading this to do the same. The store manager from this Home Depot Joseph Lombardi has never responded to our messages or email. To the customer service team who left me a link to file a complaint. I resent the notion that I have to take additional steps to have this matter addressed after already calling the store, asking for the manager, emailing the manager, speaking to the phone customer service department, and having the store say they were escalating my issue. This is typical “pass the blame” I now expect from dealing with Home Depot.

Original: Do not buy appliances here! Lowe’s or another retailer will offer better odds of you not encountering what is happening to us. Horrible experience purchasing nearly $5,000 worth of kitchen and laundry room appliances. Tried to take advantage of MEMORIAL DAY sales in MAY and today is July 23. We were promised delivery mid June and they messed that up. Then after a week of working with several people at the store and at corporate we were promised that it was fixed except we would have to wait another month for delivery. Terrible! We trusted that they would make it right. We just received word that the appliances would not be delivered on 7/25 as promised and they were pushed to late August. The store manager either refuses to take ownership and talk to us directly about this issue or the staff are not relaying our repeated request for store manager involvement on the issue. Completely unprofessional handling of their mistake! Take your business anywhere else. The attitude of several of the customer service leaders is totally unacceptable. They push the issue on to a clerk that constantly has to check with their supervisor… and after repeated requests to speak to the store manager they say “he doesn’t want to deal with this and will just tell us to deal with it.” Home Depot this is not the brand promise I have come to expect and no one seems to want to make this right. Parents, buyers, anyone…. Imagine hand washing all of your dishes and visiting laundry mats for a family of 5 for 2 months while you wait and trust that the good people at Home Depot will deliver the appliances that you have already paid for… and then to be told via and auto generated email it will be another month. Store Manager Joseph Lombardi, your staff should know how to contact us. Brittany, Nicole, Angela have all said our issue wasn’t something you wanted to address. I hope...

Posting for Peter D. DO NOT BUY LARGE APPLIANCES FROM HOME DEPOT! NOTHING BUT PROBLEMS. Bought a dishwasher, microwave and refrigerator on May 22, 2022. Received the microwave and dishwasher. Upon getting the dishwasher, there was a problem with the valves under the sink being frozen. Plumber came in and fixed the problem with hot water valve and completed installation. Haul away which was paid for was delayed due to their scheduling. Small issue, but could have been avoided if the salesman made me aware of what would need to be in working order. The refrigerator was delayed for first delivery date due to backorder issue. No problem, understood. Delivery was scheduled for 7/12/22, but again, problem with valve issue (cold water), which could have been fixed if the plumber was aware of refrigerator being on invoice for future delivery. Needed to have plumber back, coming today, and reschedule delivery and haul away. Spoke to Wilson yesterday (customer service) who could not give a day/time of new delivery due to refrigerator getting back to warehouse. He said I needed to call back after 6pm for info. I asked for the reason I need to call back, it should be Home Depot would call me. He said, "I'm just customer service and have been doing this a long time, it's just how it works". When calling back at 6:15 pm, to the same number I spoke with Wilson at, you get a message stating that it is a "non-working number at Home Depot". (??). So, basically, Wilson lied. When speaking to Wilson, we needed this done by Friday as we have plans for the next 2 months and can not schedule during that time. I also got a text that stated I could manage my delivery online in my account, which isn't so. Or, I could call a number, which happens to be the store number. I spoke to the appliance department and they said they don't schedule deliveries and I would need to all the 800 number. I told them that the need to let someone know NOT to put the store number for customers to call. We have waited, Home Depot had our money, but it seems as if, as in most cases with any company these days, they do not value customers, nor appreciate them. This has just been one thing after another. Save yourself the aggravation and stress. Buy your appliances elsewhere. UPDATE: Had to cancel this order since they found out the refrigerator was crushed on the top. Not in stock. In transit, next delivery date in September. Found the exact same refrigerator across the street at Lowe's! Went into the store on Saturday, purchased it and delivered yesterday (Monday). Even saved over $100 paying...

I’ve been to this location many times over the years when working in the area. Never have I had a worse experience at any Home Depot store the. I did today at this location.

The first issue I experienced was in the electrical department. I shopped for the items I needed and when I was done I asked an associate in the same isle to open the wire cage so I can get a few things. She was with two other store employees and they appeared to be doing inventory if I had to guess but I’m not sure. Either way, she told me that they weren’t able to help me and that I’d need another associate. Recognizing that I was visibly irritated by her answer, she offered to find someone for me. “Ok great” I said. Then what felt like ten minutes later (no I didn’t time it), she came back to the isle and noticed me still patiently waiting for her to return. She asked me if an associate ever came and I shook my head no as I thought it was obvious.

About two minutes later she came back with someone to help. However this time when they first entered the isle, they stopped and apparently were discussing which one of them was going to escort me to the front with the wire. It’s the store policy not to entrust their customers to have unsupervised possession of it prior to payment but I was aware of this beforehand. What I found ridiculous was that I heard her say to the other associate that she didn’t have the time to walk me to the front which is where they parted ways and he came over to help and apologize for keeping me waiting. I informed him that while I appreciate his apology, that this woman could have gotten me what was needed, walked me to the front and had me paid and in my truck within the amount of time it took for her to get someone over here.

Then to top all of this off, when I got to what resembled a checkout line, it was in complete disarray with no associates even making an attempt of enforcing a line. I was so frustrated by the time I made it to the register I couldn’t wait to get out of this store. There is plenty more to be said about my experience in the line in it of itself but I have gone on long enough. I only gave two stars because the items I came for were in stock....