Best Buy — Local services in Salem

That is 1 hour out of my life I will never get back thanks to Best buy. I pay for the geek squad only to be told last week they're unable to help me with my computer that I bought there at the store to add a program because they don't support it and told me I would have to go home and do it myself. In the meantime they took my laptop in the back room with some CDs and DVDs and a Blu-ray comes back out I'm missing a CD I find out that on the following Friday. I call Best buy talk to somebody they transfer me back Do the geek squad and I left a voicemail I was told they will call me back. I heard nothing Friday Saturday or during Sunday so I call back on Sunday Tell the person that I talk to the whole story they transfer me back I talked to a geek squad member explain to him everything that I just told the guy before this guy asked me again for my name and my phone number in case we get disconnected what happens I get disconnected I wait 5 to 8 minutes no phone call back as he was going in the back room to see if my music CD was back there. Longer story short I called again explain the same thing to somebody They transfer me back to another person That person tells me they're not in the store I explain to them everything again I finally hung up on that person because she said I had to call back or go down to the store. I'm disabled and now I'm even more frustrated. I call back again I explain everything to this person and I asked to speak to a supervisor They give me to a supervisor I explain again there go an hour out of my day. After explaining everything again and again and again and even to the supervisor she tells me that she's not out the store and that she'll send them a message to call me back tomorrow. When I signed up for the geek squad membership they take it out of my checking account yearly this year my bank calls me and says hey geek squad's trying to take your money Do you want us to process it I told him went to bed next morning I wake up I checked my account geek squad took out the money I called the bank they said what would you like us to do and I said well I guess I have it for another year. Best buy does not have good customer service takes too long to talk to somebody and when you do talk to somebody especially at the store you want to talk to they're not who you're actually talking to. That's my two cents spend your money there at Best buy at...

Phenomenal Assistance! I've been to every electronics store (including department stores) in Salem looking for a new TV. The depth of knowledge and experience Best Buy's employees have (esp. Robert!) blew me away!!! . . . I had become accustomed to the blank stares and “guesses” I endured when asking questions at the other stores. Thankfully that did NOT happen here. . . . Robert made sure that I had the size TV that matched my viewing habits (instead of just saying get the biggest). He made sure that I had a TV with ALL of the features I wanted (most I had given up on finding, but he found a TV that had ALL of them). . . . I do extreme research before making such purchases. He made sure that I had enough time and Info to verify anything he said that I didn't already know. There was absolutely no pressure of any kind put on me to purchase “right now”. He let me go at my place, and even helped me find some accessories that I desired that worked best with my new TV. Again giving me info, allowing me to verify it, and then to make the purchase. I already knew that I couldn't get a better deal online (I looked online, plus their best price guarantee) - but even if I hadn't I would have still purchased it from them. It pays to have employees with 15years experience in town. I've read all the reviews, and consumer's report scores, etc. While these helped me narrow down my search, they didn't help me with knowing which one best fit my needs and wants for a high end TV (on a tight budget). . . . . Finding a TV that met EVERY want I had, without paying for features I don't want or need, was fantastic. I already knew that I couldn't afford the “BEST” TV available - but I will enjoy my new TV knowing that it is the “best one for me” that is available.. . . . . . Plus my shopping experience was a bonus feature that I had given up on finding. Kudos to Salem's BEST BUY store's management (Michael, who suggested I speak with Robert to get all my questions answered. After my experiences elsewhere I had my doubts, but they were all awesome! ~ Definitely buy here. You get their best price guarantee (which even extends two weeks after it's delivered), free delivery, and employees who know what is available, &how to help you find exactly what...

Understaffing Woes at Best Buy Drive Customers to Competitors: My Frustrating Experience

My recent visit to Best Buy left me deeply disappointed and compelled to share my frustrating experience. The store's chronic understaffing issues, coupled with rigidly defined job roles from the corporate office, have transformed what was once a reliable electronics retailer into a source of frustration for customers like myself.

Arriving at Best Buy with a clear shopping list in mind, I anticipated a quick and efficient experience. All I needed was assistance in unlocking a cabinet to access the items I wished to purchase. However, the three employees I approached were sadly unable to help due to the strict limitations of their positions. This marked the beginning of my disappointment.

Ultimately, the lack of available staff combined with the inflexible job definitions meant that I left the store without making the purchases I intended. This decision was not taken lightly. As a result of my unsatisfactory experience, I have chosen to take my business elsewhere, even though Best Buy had the items I wanted in stock. I've opted to place an online order with a competitor that is known for its seamless customer service and attention to customer needs.

It's disheartening to witness such a decline in the customer experience at Best Buy, a store that was once synonymous with knowledgeable staff and a wide array of electronics. The disconnect between the corporate-driven approach and the actual needs of customers like myself is palpable. Best Buy is inadvertently pushing its loyal customers toward competitors who are able to balance efficiency with genuine customer care.

In conclusion, my recent encounter at Best Buy not only highlighted the distressing consequences of understaffing and rigid job definitions but also led me to opt for a competitor's services. The decision to leave the store without making a purchase was not taken lightly, and I hope that Best Buy takes note of the impact such issues can have on customer loyalty. A renewed focus on comprehensive customer service could help steer the company back toward the positive reputation...