CarFive — Local services in Salem

This is regarding 2015 White Dodge Ram Truck Stock# 103769 I paid to reserve the truck to test drive and have an outside mechanic (from a national chain, not a personal mechanic) verify the truck before purchasing. Prior to arriving I spoke with and messaged the company to discuss the truck and the appointment. The consultant said the price would be able to be negotiated by the sales associate. When I arrived, the truck was not ready and the battery was dead, it took 45min for the vehicle to become ready. In inspecting the vehicle before test driving, I noticed that the coils and the parts of the frame I could see through the tire wells as well as the hitch had been painted (the hitch adapter 3" to 2") was stuck and could not be removed). This made me believe that the former owner had painted the vehicle to hide rust areas. Upon arriving at the outside mechanic, I asked them to check the battery etc which I had to pay extra for, and I asked them to check the rust, etc. After completing the inspection they said everything was great except the painting that had been done. It appeared it had not been done by a professional as the coils were painted and we could see areas where rust was coming back through the paint leading us to believe it was not treated properly before painting. (professionals don't usually coat moving parts or the hitch). When I returned and pointed this out to the sales associate, he agreed the paint job did not look fresh (they had the vehicle since August 2023). After he called his service manager the service manager and let him know the hitch adapter as well was stuck from the paint, the service manager claimed that they had put the undercoating on. If that was the case, I asked why the sales associate did not know and why the documentation in carfax and on the sales slip did not show that it had the undercoating done. They did not have an answer... I told them I knew it would cost me at least $2k to fix and if they would come down on the price I would still purchase the vehicle. Despite the misrepresentation, the fact that the associate on the phone and text prior to my visit said the price was negotiable, and the fact that I would have to put money into the vehicle immediately upon purchase, the dealership would not come down on the price to $39k...

Gave one star because they wouldn’t let me give zero. 3 months after buying the vehicle along with the extended warranty carfive sold us there was a cracked head. No problem… things break. Had it towed to carfive. Rather than repair the head or put a new head on it they decided to put a new used engine in because it’s easier, more cost effective for them, and less labor intensive for them. They gave us no choice and took the engine out of the car in the pictures attached. We were given zero information about the vehicle the engine came out of until we demanded the VIN.

2 days later there was a puddle of gasoline under the car engine leaving my son stranded on the side of the road again. Fortunately the vehicle didn’t explode. Back to the shop.

Carfive refuses to work on the vehicle anymore.

3 weeks later the transmission is toast… probably caused by the wngine replacement and installation which the car never needed.

After 3 weeks in the shop the warranty company sent the wrong transmission. So we’re looking at another 3 weeks before it’s fixed.

Carfive refuses to take the car back… what does that tell you about the confidence they have in the work performed.

We can’t sell the car because he still owes $23000 on it and by putting the mangled engine in it it is now valued at $12000. $11000 in negative equity in 6 months.

My poor 18year old son is paying in excess of $800 for the car and insurance and it has literally spent more time in the shop and on the back of a tow truck than he has spent driving it.

Cardive refused to honor their 1 year warranty, accept any responsibility for this happening, has refused to do anything to make it right other than to do us the favor of never touching the car again with their incompetent hands.

If you’d like to be bent over and screwed as hard as you can be then you have my full recommendation of giving cardive your hard earned money. Bit of you would like a reliable vehicle and quality customer service and compassion and professionalism I suggest you run as fast as you can away from carfive. They are...

I recently bought a car from CarFive. They sold me a car while the breaks were still squeaking. I had to leave for vacation, so they told me if the problem still persisted to bring it back within their 30 day warranty. When I came back to town, I called them (and texted them) to tell them I will be in the next week. (At least a 3/4 day notice) So when I got there they said they would handle my car for me. I waited from 10am until 4pm in Salem. Then right before closing, I called and they said they were going to ‘order the piece for tomorrow’ like I didn’t tell them ahead of time or anything ???? So I Had to drive 2 hours back home, and then wait for the next day to get my car, basically wasting my day out there without them even telling me.. even after calling/texting saying I would be in on this specific day. They only did the front breaks, neglecting the back ones bc only the front ones were making noise at the time. I feel They did this on purpose, knowing you’re usually supposed to do both breaks at the same time. Obviously they didn’t want to do it, or look at anything else in my car, because they would’ve had to pay for it. My back breaks now need replacement (only 2 months later, and $1500 for the parts), there were multiple loose clips in the engine bay I had to deal with myself, they literally gave me the wrong license plates (had to get them shipped to me on vacation), and they gave me absolutely no papers or information about how the car was treated beforehand. Also one of the fuses for the heated/vented seats has been acting up too. Only thing they told me was done to the car was the Bully exhaust. Overall really not satisfied with these people. The only pro about this place, is that I was able to purchase the car pretty quickly, due to them being a registry, dealership, and repair...