T-Mobile Authorized Retailer — Local services in Salem

I recently had the pleasure of visiting the T-Mobile store on Highland Ave in Salem, and I must say, I was truly impressed by the level of customer service I received from Christianna and Austin. From the moment I walked in, I was greeted with friendly smiles and a warm welcome, making me feel right at home.

Christianna and Austin went above and beyond in assisting me with my inquiries and concerns. They both demonstrated extensive knowledge about the products and services T-Mobile offers, patiently answering all of my questions and providing personalized recommendations based on my needs. It was evident that they genuinely cared about ensuring my satisfaction as a customer.

What really set this experience apart was the attention to detail and the extra mile Christianna and Austin went to make sure I left the store happy. They took the time to walk me through setting up my new device, transferring my data, and even showed me some helpful tips and tricks to get the most out of...

So I am a new client to TMobile in Salem Ma. Normally my carrier is Verizon and has been for over ten years. The reason I went in was to get my mom to get service. When I tell you I can’t express how impressed I am with the team over in . Salem . Taylor, Nate, and Randy practically stood on their heads to help me and explain everything in detail. I so enjoyed my experience which normally isn’t something you can say about getting cell service but when I tell you they all were so professional and friendly, and so accommodating. Not only did I get service for my mom, but know I too am swapping over to them as well. They have so many great perks such as, Netflix, Apple TV, and AAA road side service! Like what? Verizon doesn’t offer anything like that! Especially since I’m paying almost triple the amount with Verizon! So I had to come on this platform and let the world know how great of a store and team, Taylor,Nate, and Randy are! Big...

I had a great experience with Franshelis!! I had ordered a new phone and picked it up about a month later after it was in. The ladies transferred everything on my new phone. Later that night the screen was malfunctioning. I was really worried because they wouldn't be able to back everything up on the next new phone since this one was not working. The next morning I went in and Franshelis switched my phone out to another new one. She said since the screen was messed up she wouldn't be able to do the switch of files. She said she would try though if I wanted to. I asked her if she could please. I had recently said goodbye to my dog that I had 14 years and all the photos and videos I was going to lose. Thank goodness we remembered there is a trash bin to the trash bin and she got all my photos of my dog onto my new phone!!!! I was so thankful!!! She even told me some tips about backing up my phone and a few photo apps!...