Tri-City Sales — Local services in Salem

Run from this place. The delivery people are beyond a nightmare and the owner not only does not stand behind his products, he does not service them and takes no responsibility once the sale has been made. My first appliance resulted in the delivery men blowing the electrical line to my stove and to my house. The town inspector had to get involved for us to get a new stove. The fridge I just bought was used as a hacky sac in the truck by the delivery men and although they were nice enough to bring the fridge in they could not be bothered to hook it up or even give me a receipt. You can do better basically anywhere else. I will be taking them to court and the filing fee is well worth it at this point as they do not call you back . I could go on but this worthless company is not worth it.

11/10/20 I just wanted to update my issue above. RUN FASTER from this place. I am now being harassed as the Tri City Truck passes my home they are sounding their airhorns which in the end represents not them but Tri City Sales. When I spoke to Tim the other owner and our salesman Janet after this occured, I got no more than a 'you deserved it for giving us a bad review'. So I guess the highlight of today was the air horns in the end. Anyway I would like to change my rating to a zero because a one is too good for this place. They do appear to stand by a company philosophy that the customer is always wrong.

12/1 update filed with Attorney General

12/17 update filed Small...

Walked in with the intention of buying a white top-freezer fridge, but walked out after buying a stainless bottom-freezer fridge. Saw the fridge on the floor, opened the doors to look inside; I knew that was it. Salesman (Brian) was very helpful; no pressure at all. He answered all my questions quickly, but failed to ask me one important question, "Which way do you want the door to open?"

When delivered, the door opened opposite to what I needed. The delivery person said the warehouse swaps the door direction and THEY CHARGE FOR THAT!! So, I ended up doing it myself, which was not difficult.

The delivery persons (2) did k ow what they were doing; they took measurements of the doors and access path. They had to take the front door off the hinge. Somehow, they managed to knock my doorknob lock off; I found it on the floor. I was able to put it back on; when informed that they broke the doorknob, the attitude I got back was "tough luck" - no offer to remedy the situation.

On the other hand, the fridge works GREAT!

So, good place to buy (but remember to specify which way the door needs to open!). Unable to recommend the delivery because of the problem...

My family and friends have been coming to this business since the 70’s. What happened? On the recent sales tax holiday I brought my fiancé to purchase a washer dryer set after purchasing the set for over 1200 dollars and paying cash they decided to raise the price by 300 dollars saying their was a mistake in the price. This wasn’t a top of the line model by any means. We had a contract with them and they decided to leave a message saying they would deliver a cheaper set. Are you kidding me? In the old days a paid contract and handshake were all you needed! We did get her money back but I suggest even if have done business here before like we have stay away from here it’s obviously not the family oriented business they were before! Yes my fiancé did get what she wanted across the street from Home Depot actually a little cheaper only having to pay the sales tax but it compensated with free delivery in which TCS wanted a little over a hundred dollars! Do not make the mistake we did! Loyalty doesn’t matter to Tri City Sales! Avoid them...