Charlotte's Web Antique Mall — Local services in Salem

I will NEVER go back here again. I have shopped this store with all my children many times in the past 15 years that I have lived in Virginia and I have even brought my relatives from Texas here when they visit and they had kids but after the way I was treated this past weekend I will never return. I have taken my children to many antique stores that are bigger and more reputable than this one and they always pretty well behaved. I understand any shop keepers concern over children but the way these particular shop keepers conducted themselves is unacceptable. I was there this time with my mother and 1 year old daughter in a stroller and five year old son in search of vintage toys and signs for my son’s room. When someone I assume that worked at the store screamed at my son for putting his little finger on a dirty dusty clock and scared him. Then the shop keeper up front decided to stop what he was doing and stand in a mafia boss or bouncer like stance with his arms crossed and glare at us the whole time from isle to isle as if to say "I don't like your kind". I mean staring a hole in us with this mean look! I finally asked if there was a problem and he said snidely "nope" and continued to glare at us. We finally felt so uncomfortable that we decided to leave after only 15-20 minutes of being in the store but not before I gave him a piece of my mind of his rudeness and unprofessional-ism on the way out. So as I said to him on my way out I was going write a review and let everyone know of my experience here and to warn others of going here especially if you have any children. Way to treat your customers CHARLOTTE'S WEBB, you lost not only myself a long time customer who used to adore your shop but all my family and friends as well after hearing this they now refuse to go as well .Oh, and you also lost a $200.00 sale that day as I found what I was looking for elsewhere and they even gave my children cookies when...

I used to live in Salem and I never had any qualms with buying from here in the past. During my most recent visit, from out of town, I can't say the same. I stopped in casually and found some goblets that were part of a set I've wanted for a long time. I wanted to purchase them, however there was no price tag on it. I figured I'd go up to the counter and ask what the price is, like any one would. The older man at the counter was in a conversation and paused it to check us out. After mentioning that there was no tag, he said that it's probably part of a set (yes, but they did not have the rest of the set) and had us show him where we found it. As we walked, he stopped to finish his conversation with the folks from before, which was fine, though it seemed like we were a bother at this point. Once finishing the conversation with them, I pointed out where I found the goblets and showed him that they were indeed alone on the shelf. To which he replied gruffly, "if it doesn't have a price tag I can't sell it." No explanation, no reassurance. At this point I just thanked him and walked out because I was a bit irritated. But what kind of shop has stuff out on the floor that they're not going to sell? And even if it were there for display or on hold for someone else, where's the sense of customer service to just tell me that? I was planning on just writing it off as some sour experience and not going there again. But after reading some of the other reviews, It seems I'm not the only one who's had an experience with...

I was accused of stealing. I misplaced some merchandise I had picked up and when i decided I didn’t want the merchandise I did not put them back where I found them, which I understand now why it’s important to put things back where you found them after being educated on the matter. I was being lazy I’ll admit. But people mis place things all the time and I was called out in front of customers and it was embarrassing. I then moved the rings to the rightful place after my encounter with the man in the front, but knowing I was being watched like a hawk was unsettling. I get the importance of securing merchandise, but if you were watching that closely you would’ve known I didn’t take anything and you also would’ve known where I set them down. This made me feel stereotyped and degraded. I don’t think I’ll be back after this. I don’t mind being educated on the importance of putting things back because of the vendors but publicly embarrassing me like that was just unprofessional. He could have pulled me to the side to have the conversation but instead embarrassed me in front of other customers. Do better and let this be a lesson learned to have more respect for...