OfficeMax — Local services in Salem

We needed to fax something, and our printer/fax at home wasn't working. Went to Office Max. Initially, walked in, asked where the fax was. An abrupt lady told us that we had to do this ourselves and pointed us to the machine. Ok, in a Covid world you would expect to do it yourself, but no offers of help in use etc. Hmm. We got to work on making the copies we needed before faxing. The paper snarled up and jammed. All of a sudden the place had gotten busier. We found another worker, very pleasant, who worked with us on unshakable the snag. Then he stayed with us, set up the machine for facing, placed the paper to fax in the correct position, pressed the right buttons and tools is to get him off we needed help. Customer service. Brilliant. I felt much better about this place. We had no further problems except it cost a little more than anticipated. Would have been nice to have this clearly displayed somewhere. So, depending on who you ask there, or who you slosh to, the customer service will be different. Maybe the lady was having a bad day, as she was kind of grumpy. But in the end we got what we needed and the young man gave exceptional customer service, as did the employee...

This updated note on my post is specifically for a floor supervisor by the name of Wesley at this Office Depot OfficeMax store. When I checked out he had asked me if I would make note on the official survey site and I tried and tried with the code they highlighted on my receipt and it did not work so I'm not going to spend any more time on it but the short of it, Wesley looked at a problem I was having and promptly admitted it was their mistake and profusely apologized and not only made it right immediately but gave me an additional benefit which he did not have to do. He was just a peach about the whole situation for which I really appreciated and it made my day. Thank you Wesley. 7/26/22

This is about the store's three copy machines. Unless you go in not caring about the quality of your copies and that you don't need something special like your copies matching the color of your original, you'll be fine. All three of the machines tonight needed service and I was not able to get the copies that I required for an important meeting tomorrow morning. Very...

I was just in there with my mom printing some copies. There is an employee who has long dirty blonde hair. I hate to say it but for the sake of identification this person was obviously trans. Beside us was an elderly lady struggling with the printer. This employee was extremely rude to her, raising their voice as if it was a bother to help her. Pointing out that there are instructions beside it that she could read, which my mom and I read and couldnt make sense of. The store was nice but this lack of customer service and blatant rudeness was unexceptable and it took everything in me to mind my own business and not get in the way of this lady and the employee. Needless to say I am beyond upset and will not...