DICK'S Sporting Goods — Local services in Salisbury

Have had up and down experiences at this store. The first time I ever visited this particular Dick’s, (a few months ago) The gentleman in footwear gave me great service and was very knowledgeable on what I needed. I usually go here for golf items, but after the past two trips in, I don’t know that I’ll ever be back. I’ve probably gone in 9-10 times over the past 3 months and always found what I needed and was helped with all my questions. (I appreciated the worker did not act irritated or annoyed even though I had many questions my first few times as I’m new to golf) however, the past two trips that I’ve been in there, about two weeks ago, I was treated so disrespectfully that I wanted to complain to the manager, but I never do that...maybe I should have. More specifically just three days ago (probably the last time I’ll ever be in there) I had just a few questions about the clubs they display on a wall, and the same older gentleman who treated me poorly two weeks prior, acted as though I had no business being anywhere near the air he breathed. Yes I’m new to golf, but I understand the sport and I’m certainly an educated human who could comprehend simple answers to reasonable questions. I went in there with a budget of $800 to get a new set of clubs and walked out with nothing and swore I’d never walk back in. If this man didn’t have the time of day to help me with a fairly simple decision based on a few questions, maybe he shouldn’t be in customer service. Just saying. Man at the register who rang up my drink was nice though, I guess...

Dicks, to my knowledge, is the only place in Salisbury to buy soccer shoes. I've taken my son there 4 separate times over two years. There is never anyone to help you. I literally stood there yelling "I need help over here" over and over and no one arrived. Not a SINGLE time has there been someone to help me in the soccer shoe section, which for some insane reason is in a completely different section of the store than all of the rest of the shoes. It's like there are no associates at all in the store to help, and they don't want to sell soccer gear. Don't waste your time, just buy online at Amazon, less frustrating and even with delivery time you'll have what you need faster. Not ever...

Mark is truly a professional, and a saving face kind of employee for this location. Having somebody who knows what they're talking about for once is both assuring new. He was the kindest person that you could have hoped to come across. His wealth of knowledge gave me confidence in my purchase, he showed a true understanding of the sport my skill level and the equipment. Professionals like this are few and far in between and I guarantee this gentleman is not respected enough. I'm glad I only had to make a purchase like this once, but if I ever made one again I would surely do it exclusively with Mark. This is...