Spectrum Store — Local services in Salisbury

Spectrum deleted my last post. Worst cable company ever. July 1st, I had an appointment for tech services concerning internet complications. My appointment was set between 11am and 12pm. I had my phone on me cause I was told the tech would call before arriving. Waiting, waiting, waiting. No show, no call. I called Spectrum around 12:15 concerning the tech. They didn't know where he was but they continued to tell me he would call before coming by and ran a ticket. Called back around 1 something, was told the exact same thing. A little after 2pm, 3rd attempt and now I'm upset cause I'm hearing the same thing and nothing is happening. I'm getting the run around. I finally told them I was going to Spectrum to handle this myself. I get to this office in Salisbury and they suck just as the customer service on the phone. At the office I was told they didn't handle complaints, they just take payments. Oh, but they didn't forget to try to persuade me to take their tv package to benefit them. Typical Spectrum. Anyway, I get home and guess who shows up after 3pm, the tech guy. I said, it's 3pm. He looked at me like "ok". He said you still want me to do your services. No apologies, no explanation. I didn't say anything and just led him back to the office. While he was working I asked him why he didnt call me and he said he never had service. Really! From about 11am till 3pm when he arrived at my door he didn't have service. After he was done, I asked for his name and he said Terry Harrison. I called Spectrum again, ( I know, waste of time) to complain. I told them the situation and he said he would write it up. I told him I wanted someone to call me to discuss this. He assured me he would write it in the report, nothing happened. Went back to office (Salisbury)about 2 weeks later to pay bill and told another customer service person the situation and she said she would just write down my complaint and give it to her manager and for him to call me(nothing happened). These people are liars. Customer service sucks and they have no respect for loyal customers. I am now going through charter with...

Unfortunately, this has the potential to come off as a typical 'they are the cable company and therefore bad' type review.....but bear with me.

I myself work in telecommunications and have been in customer service for well over ten years. I'm not stranger to the concept of being able to personally relate to someone, despite not being able to do anything about their particular issue. The way issues like that get resolved is sometimes the difference between a wonderful and awful customer experience...and attitude speaks worlds.

This particular TWC establishment is set up on the inside like the dmv...numbers and uninviting seating arrangements. Oh! There's also no windows in this dungeon, so perhaps the general quality of the environment has an affect on morale.

To make a long story short, this particular place is staffed by folks who make it painfully obvious that getting assistance with even the smallest issues is pretty much zero on their list.

I made sure to not be 'that guy'...all I wanted was a simple answer to a billing question...as someone who reads bills for a living, for me to even need to ask this is very telling on how confusing my issue was; to the point where it was necessary TO travel to the local office at the behest of TWC's online customer care.

Needless to say, they will NOT be happy to see you, will not 'level' with you, will give zero empathy and have no desire to leave that lasting type of impression that so utterly important this day in age in telecommunications retail.

Perhaps Charters potential acquisition will influence the way things are handled on a local level. This certainly isn't the...

As a long time customer of Time Warner cable, my experiences have been roller coaster. There have been the ups, when the services I pay for actually worked, and the downs where constant problems have left me doubting my investment in cable. Recently my phone, internet and cable all when out for over a day. Trying to be patient as this happens often, I waited for the service to return which it did not. So the next morning I called on my cell phone about getting the problem resolved and after a few hours with customer service they promised me they were sending out a technician to resolve the situation within 3 hours. I was very happy to have such quick repair support. However 6 hours later no one had shown up to my residence. As it turns out Time Warner cable had canceled my repair technician because I "DID NOT ANSWER MY HOME PHONE" when they called. Please explain to me how I can answer the phone when the phone service itself is out. Now I will likely be without cable for at least half a week until they send out the next repair man. This is by far and wide the worst customer experience I...