Elegant Nails — Local services in Salt Lake City

First of all, I have never written a bad review until now, and if I could give this place a negative 5 stars...I WOULD! My friend and I went to this salon yesterday July 6th based on a friend's recommendation. We were looking forward to going. The place was busy when we arrived and we were asked to wait after advising the lady at the frontmost chair that we both wanted manicures and pedicures done. That was understandable due to the number of people in front of us. They then asked one of us to sit in the pedicure chair after about 40 minutes. My friend went and sat in the chair. I was still waiting. My friend had already been waiting in the chair for about 35+ minutes when they asked me to go and sit in the next pedicure chair. By this time, they still had not started my friends' pedicure. About 20+ minutes later, someone came to start doing my feet. I should have known there would have been bad service from the start because there was no introduction, no smile and no welcoming attitude from the employee. All that was said to me was..."YOU CHOOSE...WHICH ONE YOU WANT" from the laminated paper menu that I was handed. I opted for the regular pedicure. The lady that was doing my feet was very harsh from the beginning and actually cut my cuticle too low on my left foot, but I let that slide. As she continued, she again nicked me on one of my toes on the right foot (as seen in the photo) and I jerked back from the intensity of the cut. The lady looked up at me as though I did something wrong and she did not even apologize. I was quite upset but she did not care. I sat in silence while she was finishing. She seemed to get frustrated when I was trying to explain the color that I wanted, so I ended up getting it myself. Afterward, my feet did not look nice at all. I could have done a better job with my opposite hand and blindfolded! Before starting, I had wanted a manicure but I had changed my mind. So, I waited for my friend to get her fill-in done. She had already been waiting a while since finishing her pedicure. They must have forgotten about her because 3-4 people were serviced before her though she had been waiting a while. She was now also fed up. We both ended up leaving not having our hands done and me being dissatisfied about my feet. The only reason I wrote this is because my toe was still stinging when I got in the shower this morning.

Dear Management,

You have to do better! All businesses should focus on customer service and repeat business. You should never let someone leave your establishment not feeling satisfied or even highly satisfied with the service they have...

Wed night, I had a 5:30 appt for a mani/pedi. Even though it appeared to be a slow night, finally, about 6:30, it was my turn. I had been going there for several months and my daughter was getting married the next day, so I stayed. For the first few months, they put me with the older gentleman. The pedicures were not very good. He needs to retire. Last month, I requested a female. A lovely young woman did a great job. I requested a female again. They put me with an older woman. She was continuously wandering off during the pedicure. I had to ask her 3 different times, if she could work on the same area of my heel. I showed her this same area each time. She would work on my feet for a few minutes, then wander around as if she were lost. She finally began to do my manicure sometime after 8 pm. For this entire time, she wandered back and forth. She let me know she didn't understand or speak English throughout the night. It was finally time to pay. I gave her my card a few different times before she applied the pre-color. I also called my husband to pick me up. It was now 8:30. He had been there waiting in the car. Before she painted one hand, I put my card in her hand this time. While I was signing for the card, yes, I messed up my thumb which she had painted. I pointed to my ruined thumb as if to ask her to re-do it. Now, she was able to speak English. She was very loud and told me that I had ruined it when I signed with my card. She didn't want to fix it. Finally, it was 9:00, she had finished. I walk with a cane and they always help me out of the chair. There was one lone woman getting a fill with a gentleman up in the front helping her. There was no one else around. I said, "excuse me". He slammed both hands on his table and yelled "Give...

I have been a loyal customer for over 15 years! About a week ago, I made an appointment to do my nails done this evening right after my work. Somehow the female nail technician (accidentally????) put me on a different day (Saturday same time) instead of the Friday evening.

Because I've already signed up working overtime on Saturdays for months, lately I didn't make any Saturday appointments with others. Therefore, I knew that I wouldn't make my nail appointment with this nail shop on Saturday evening. I really needed to do my nails done since it has been already exactly 6 weeks! Somehow the girl got SO COMFORTABLE with me that she must can get away whatever she could do...including changing (??!) my appointment. I didn't hear any apology from her with this mistake, but she insisted that our appointment was made for tomorrow Saturday evening. So I told her..."Forget it!!!"

This store is losing one of their loyal customers not being professional and having poor job doing their business lately.

Thanks, but...