Swedish Pine Lake Primary Care — Local services in Sammamish

Good front office and support staff.

Arrogant and horrible PCP (who shall remain nameless).

Here is the sequence of events - After I go for an initial visit with the PCP, they set up a follow up test date. I call in later to check whether I should get a Calcium Score Test. PCP immediately said No. I inquired on how we arrive at that decision without evaluating the results." Can we discuss this once my tests are done and results are out?" Their response : "Come visit me in my office." I set up an appointment.

On the day of the visit - PCP comes storming into the room visibly angry. Please note that my test results are not out yet. They say "Here are the reasons you need to get a Calcium Score Test... etc..etc.. .. .. However, since you are asking for it, I will recommend it." She stands up and gets ready to leave without giving me a chance to reply or ask questions or even saying a courtesy bye. She is half way out in a flash, and I ask "Dr. I wanted to ask..." .. They, visibly irritated, sighing heavily, arms on hips, head thrown back "What now?" I feel like I am in a Principal's office.. I say " Since I am overweight", and they cut me off and say "So, what are you doing about it?" ... Now, I am really upset with their attitude. I keep my cool and say I am eating healthy, working out more and additionally, I wanted to confirm with the calcium score hence requested for it. They storm out of the room without saying anything.

And, it took me a couple of minutes to regroup, collect my cool and get myself out of the room. I see their assistant and inquire "What is the process to change the PCP?" . The assistant gives me a compassionate smile and proceeds to give me the details. Unfortunately, there is no availability in Sammamish or Issaquah. I guess I will go to the Redmond Center. I thought Drs were supposed to be empathetic with their patients. This person was arrogance personified, physically demonstrating it and behaving with no manners at all. Just because they are my PCP do not mean that they get to mistreat me. Really horrible. I am not saying at all that they respond positively to all my inputs but at least we can talk through it like adults before dismissing it. After all, it...

I would avoid this office for many reasons. To name a few: 1) They got my chart notes mixed with another patient and were giving me a hard time when I brought it to their attention. 2) I went in to test for TB as an interview requirement. During my follow-up appointment the provider measured the minimal reaction on my arm, and told me the result of my test was negative and provided me a document stating so. Several days later, Dr. Deramo had his administrator call me to demand I go in due to a positive TB test result. I was panicked and confused. After several phone calls, and days later, they called me back saying Dr. Deramo made a mistake but he would still like to see me. I said I have no reason to see him for a negative test result, or ever again. 3) Another time Dr. Deramo inputed notes in my chart that he said were provided to him when I transferred care to their office. As the patient, I told him they were incorrect because I've never had such symptoms, but he refused to correct my chart notes or listen to me. I requested to see the document that was supposedly transferred, but they didn't have a record of it. The only thing they had and were going off of was a note made by Dr. Deramo himself. Given that he has made several administrative errors while under his care, I don't trust him as a medical provider or respect the way he practices medicine. 4) Lets say you need a prescription refill and you also have a sinus infection that you'd like checked out. This group of providers will require you to come in twice in order to address both needs. For the longest time I did not understand the MD's unwillingness to speak about more than one concern, or extend an appointment by a few minutes to save me a trip. One day, one of the medical assistants shared with me that the reason why they do this is because they want to charge insurance and patients twice! She said the more the patients come in, the more money everyone makes. She told me she would never bring her kids to this office for many reasons and this was...

TLDR: Don't make appointment here. They will rip you off.

Booked an annual well check at this office(same doctor as last year, just different office.) Yes, i have insurance. Still got 2 bills for lab tests ordered by annual well check. I paid for both since i don't want to bother calling office to validate and yet, got another bill for the office visit. I realize I shouldn't have paid the lab tests to begin with, but it just made me so mad that they are charging another bill for annual check office visit, which is included in my insurance. I've done same annual check last year at another office, cost me $0, but from here, 3 bills???!! First, i contacted billing through the portal, it said "last read by staff on sep14th", now it's Sep 29th. No response at all even though it says expect response within 3 days.

Really disappointing and bad experience!! This place is horrible!

Can anyone/organization help patients on this or we can only get ripped??? I saw in previous reviews, people were getting charged for annual check at this office too. Where is justice?? This is not right. Really really mad.

You need to give my money back, period!

(╯°□°）╯︵ ┻━┻

UPDATE:

After i paid my bills(don't want to bother talking to them at all), the billing representative responded to my questions. Turns out, they charged an extra visit apart from the well check for the ONE and only visit. HAHA.SO BRILLIANT $$$! At this practice, you are not supposed to talk about any concerns you might have during your well check, otherwise it's an extra visit. What's the point of getting a well check if you are 100% confident that you are 100% healthy? Aren't we supposed to discuss any concerns for preventive purpose??

Suggestion: Make sure you have 100% confidence for 100% healthy before you go for your...