Bath & Body Works — Local services in San Antonio

One of the worst customer service. First of all they don’t even put the unavailable notice of products online for pick up so I guess they are too lazy to check to put it in the system and then they end up canceling half of the order and now you can’t have the discount price that the products used to have of the day of the discount because it’s gone but if I knew which products were available I would’ve gotten those but upsettingly now I can’t get crap for the discount, also they take 2 days! To make an order of 1 item like wth?! This specific Bath and body works has one of the worst service because this wasn’t the case in other one’s that I have been in, keep in mind that I went to the store after 1 day passed of my online pick up order to see if they were doing it or if they were busy but I found out that there was barely anyone in the store and some of the workers were just stocking and standing there in the back of the cashiers so don’t believe that the pick up orders will be ready in about 4 hours because it took them 2 days to make a 1...

This store is poorly managed. I came to this location to pick up my online order and was approached at the front entrance. I notified the employee I had a pick up and she requested my email confirmation. I didn't have my phone. But I had my photo ID as required in the pickup instructions. It's not required to have BOTH, only ID is needed for pick up. This employee tried to prevent me from receiving my online order but I explained to her that if both ID & confirmation email are required, they need to UPDATE their pickup instructions online. They can't just CHANGE the rules at their discretion. She didn't like that response, she said she'll notify "someone" idk. But since this incident I have not been able to place an order online. Which is fine, obviously I have another...

Let me just say worst location you could go to👎🏻 i ordered online it said that it had all my items at this location then they sent me a text saying some of my stuff had been cancelled cause they didn’t have it🤦🏻‍♀️ not only that but back in the summer they had their store closed cause their AC went out why didn’t they put closed on their website instead I drove all the way over their just to pick up my items trying to get a workers attention cause they had it closed with the gate down…. And then when she gave me my order it was incorrect… so their I am again trying to get her attention so I could tell her that my order was wrong😑 called to the store she answered and she took my order back to correct it🙄 I’m fed up...