Blue Cross Pet Clinic — Local services in San Antonio

*response to clinic message below my original post. You can say you don’t see my acct, doubt you would have found my acct with my initials, and my last name is common. I did go to your clinic as you now know since My relative let me know you grilled them for info on me since the review came up and they tied us together. So now you have my name and pets name. You asked her if she remembered the pets name, I know you were just fishing for info to get to me but how would we not know the name of our family member that passed away? This post was not fake or malicious but the honest truth as you can now see. Asking my relative for permission to call me when i already said I don’t want any communication from your business. There is nothing that can be said or done to bring my pet back or change how I feel about the service. Hearing useless apologies and condolences would just upset me more. I understand stuff happens and you can’t save them all. It hurts to lose a pet, was crushing and I wish more could have been done then not now. Please put as much effort into caring for the pets you treat as you do to your posts and reviews. Although I personally would not go back to your clinic, people can decide for themselves to go to your clinic.

Receptionists are rude and short with responses. Vet gave my pet the basic by the book diagnosis and medication for a quick in and out visit to move in to the next. None of it helped my pet! He endured so much more than he should have. I eventually went to another vet that took the time to listen to me and in turn diagnosed my pet correctly but by then it was too late and he could not be helped and passed away. I have a lot of anger’s and resentment towards this clinic for their lack of genuine concern. They are more interested in money than the pet or owner. I was not going to write a review, just never go back to them. Just take my anger and hold onto it since nothing could be done. I had already blocked them and all their email contacts. Until today when a relative took their cat to them and called me to vent about their horrible experience, how the vet tech hurt their pet. A steroid shot she has received before was administered so horribly the pet cried in pain. The vet tech missed 3x and half sprayed out of needle! And this elderly 8pd pet who has no claws or teeth from previous issues was held down with the extreme force of an adult acting like she was a threat! My relative was very upset. Crying and distraught. I apologized and told her I had a bad experience with them too, she said she did not know. I told her i didn’t tell anyone, just shut down and dealt with my pets final moments privately. She felt bad since she went based on their good reviews when initially picked them and had recommended them to me since they did ok with her pet previously on basic stuff. I felt guilty because if I had spoken up about the horrible service i could have prevented another beloved pet from enduring what mine did. I was too busy grieving and angry that my avoidance to tell my story caused another pet to go to this clinic. So PLEASE beware they don’t care, don’t take your beloved babies to for anything serious. Basic checkup and vaccines are probably fine (although they could barely administer a steroid shot) but the big stuff they can’t handle!! Try the Petco vet on San Pedro. The lady doctor is so amazing and empathetic. She did everything she could to save my baby and when we had to put him to sleep to stop the suffering she cried with me. I’m sorry I did post this earlier but if I can help another pet parent in not suffering I did then I...

Be sure to ask ALL the questions up front.

Thousands of dollars over a few years and five animals. I thought we had reached a safe level of trust and exchange of communication. Our pets are our ‘kids’ and their health and well-being are considered a modest priority altho we’re retired on SSI, recovering from serious medical issues and must be very careful with expenditure issues. We’d had veterinarians before that were shamelessly all about the dollar, but Blue Cross seemed to be fair. They came across as kind and appeared to care about our ‘kids’.

One visit with a kitty ended up being an $800+ visit (and regular subsequent bi-monthly visits and blood tests). He had diabetes, as we feared as his owner is diabetic and she recognized the behavior: eating, drinking, urinating frequency etc.

But there is a trust there, there has to be. The departure billing numbers were distressingly very high but we assumed that those numbers were honest and correct. And considerate. We’d dealt with that greed issue before. We made the decision to extend our trust with Blue Cross.

Later, in researching online future insulin and syringe purchasing, we went to Chewy, Petco, GoodRx and H‑E‑B — to find Blue Cross had charged us double the online retail $120 price for the insulin and a triple markup on the $12 retail for the syringes.

Because we chose to trust them, we just assumed they’d mistakenly charged us for the double volume amount vials, which were $240, which is what we were charged for the lesser capacity. No biggie, they’ll make it right. We trust them.

Nope.

We were first informed at our confrontation visit that our Dr had ‘semi-retired’ and wasn’t available to speak with, then with the office manager we were condescendingly informed that this 100%+ retail high mark-up on meds and items is normal practice. How silly of me to believe they’d charge what everyone else charged. Now I wasn’t comfortable with any charges that had been made. On any service or item.

At the time of the initial sick kitty visit, here we were with a sick ‘family’ member we wanted to heal. We were conveniently handed the meds right there and then. No need to hunt around for what was necessary, or to research where, how much, and when — it was right here for our needs. Whew, what a big help.

In reality, intentionally no mention of options elsewhere for better pricing/service, just quietly gouging the distressed animal parents in their moment of panic and worry. And then be sure and make them feel ignorantly naive for not being aware of how ‘the biz’ works in the real...

I've been taking my 2 dogs and cat to this clinic for several years now. I've never been confused with treatment plans or billing because I always ask a lot of questions if I am unsure. We have never been treated unprofessional. I have had times when I have had to wait longer than usual, but that is something I already anticipate because you never know if someone else is going to come in with a pet who may be in crisis and requires more time and attention. I can't even go to my doctor without having to wait longer periods at times! With that said, I called the office first thing in the morning because I realized my 18 year old dog Kiwi was in crisis. I was told I could bring her into the office within that very same day. I got her to the office and she was taken back immediately for an examination. After discussing the options for her unfortunately it was time to say goodbye to her 💔 😢 in which I had already anticipated. The doctor gave me my options. One was to do additional testing on her and send her home with medication. I trust the veterinary here and I was already aware of my dogs body language and knew she was ready. The veterinarian and staff that helped us were nothing, but kind, gentle and showed us compassion ❤️ Every step of the process was handled with the upmost respect and care. Our girl was extremely comfortable and did not struggle during the entire process. I wouldn't have asked for anything more. We were in the room with her upon arrival, spent individual time with her before, during and after. There was no stone left unturned so that we could have the much needed closure everyone deserves to have. Less than a week later we were notified that her ashes were ready. We picked out a beautiful cedar box for her, we were given a plaster imprint with her paw print and a beautiful card ❤️ in a really nice bag. Thank you to the doctor and assistant for being there during one of the most difficult days of our life. Your kind words and compassion means the world to us. We will continue to take...