The Sound Idea — Local services in San Antonio

First of all, this is the only BAD review I have ever left!

When you see this review, it means that the issues with my unit still have not been resolved.

I brought my Pioneer CT-F1000 in for service on April 5th because it had a recording issue. I explained the problem clearly to the technician, and I was told the work would take 6–8 weeks. After waiting patiently for 22 long weeks, I finally picked up my unit on August 21st.

Although the wait was much longer than promised, I never once complained, because I trusted that the technician was spending extra time to make sure everything was properly repaired. I was truly excited to bring the unit home, especially since my friends were visiting that weekend and we wanted to enjoy this beautiful machine from the 1970s together.

Unfortunately, the reality was extremely disappointing. We tested the deck using brand new Type I, Type II, and Type IV tapes. During recording, we monitored the source and tape for comparison, and the problems were immediately obvious: • The tape had severe high-frequency loss and sounded muffled, which clearly indicates that the head azimuth was never adjusted. • In addition, it is questionable whether the following basic procedures were ever performed: Tape path alignment checking Head demagnetization Playback speed (3kHz) checking Playback levels (80Hz, 1kHz, 15kHz) checking Azimuth (1kHz, 15kHz) checking

After 22 weeks of waiting, this is simply unacceptable. I honestly don’t know what the technician was doing during all this time. I was given a 90-day warranty, but I have no confidence in the technician’s ability or level of care.

I am extremely disappointed, and this experience has completely destroyed my trust...

I gotta say that when the work is actually done, it's right. However, I took my turntable in to get new RCAs and a new grounded power cord. After a month, I showed up and RCAs were done but power cord wasn't. The unfriendly woman that wrote the ticket behind the counter was more interested in her food, tv program and leaving work early than telling the tech that either she f'd up or he couldn't read her ticket. She got that a-hole to deal with me and he immediately got defensive. When I tried to rationally explain what I brought it in for and what I had told his desk anchor, he repeated the same "nobody told me that" 3 times. After the 3rd time, I had it! I said yes, youve said that 3 times. Youve established that. Nobody would have "told" you that. They would have written it on a ticket for you to read so lets get past that. How soon can this be done? What is this going to cost?

I am a pretty laid back individual and am able to communicate in a reasonable and intelligent way. It takes a lot to push my buttons and if there is a miscommunication, I'm able to convey rationally what it is I expect without it becoming a heated discussion on my part. That being said, this staff should not be working with the public. If you've screwed up on an order, OWN IT and fix it. An apology...

Took my Akai reel to reel for service and was quoted $50 to look at. I knew this before hand, so i took it in. They were very friendly upon my arrival and assisted me in taking the unit in from my car (I am disabled). After I told them what was going on with the unit, they stated a few possibilities, but needed to dig in. Great! They also stated if would be a little before they got back to me with an estimate, I patiently awaited. I received a call with an estimate, and had them proceed with needed repairs. They took longer than I would have liked, but I still had other formats to keep me entertained, hence I was patient. When I received the unit and took it home, it was total music to my ears!!! They went above and beyond what I expected! Not only was it fixed, but they cleaned and "Deoxit-ed" what needed attention. I have another Reel to Reel, that needs their attention soon! Other than the time factor, I recommend highly. 5...