Geek Squad — Local services in San Antonio

I had apparently stumbled on a phishing scam and thought it to be real with my personal laptop . They came highly recommended so I decided to go and take my computer to them and explain the urgency of the need to have the entire system scanned for any possible viruses. I spoke with the Manager and he assured me that he would look into the situation and the progress with the computer. The effort of scanning my computer, saving my data and removing any possible viruses in my opinion was a Team Effort. Having said that, from the Management down they have my deepest gratitude and respect. My computer was hacked recently and I took it to Geek Squad. The Staff was extremely helpful and knowledgeable about computers and information technology. I highly recommend for anyone to take your computer to them if it ever gets hacked or if you wish to upgrade. They installed Webroot Antivirus on my computer as well. If you're a Technological Dinosaur that is Old School they...

Not happy with their service. I dropped off my phone to have the screen replaced and got it back with a non working camera plus the phone would not connect to a network. Samsung's only option was to mail my phone in. They do not offer a replacement phone on the mean time. I'm using an old phone that I had. Seems i'm going through a lot because of someone at the Geek Squad. I had to make 2 trips to Best Buy, 1 trip to t-mobile, 1 trip to ubreakitifixit in Helotes and 1 trip to their location in Alamo Heights. I did called Geek Squad and Deborah offered to help me if Samsung doesn't...

Went in because computer wasn't starting up. I only wanted to get it going again and told the agent I did not want anything else done, especially to my files. He assured me they would not do anything at all to my files.

Well, it came back with missing screws. How do you mess that up? They also deleted some of my files and called them "viruses" (they were not). The tech told me it was definitely not anything I installed myself but this is not true. I also waited 4 days for the "repair" and the tech told me he just dusted it and found nothing wrong with it. Absolute scam...