H-E-B — Local services in San Antonio

Love this location because within the store there is a merchant with a key making business that's been in business here for several decades in which any time frame I need a key made, I come to this HEB location to get my key made and shop for my home. The key shop is old fashioned and doesn't accept plastic debit nor credit cards. He is a strictly cash and receipt business man. His keys are very affordable and you can choose whatever key design you want which are a little higher than the basic keys. You do not have to take the key(s) of the chain that you are getting made. He makes your keys in front of you on the key chain that you handed to him from your own hands into his hands. He also sales key tips for you to label your keys from the rest of the keys or for that special entity that you are getting the key made for and you want to personalize it for that special entity you have decided to hand over a key to. And when you get to your location of where your keys has it's purpose and try it out for the first time frame. My experience is that the key always works for me the first time after I bought it. That's why I shop at this HEB location because The Keyman is very reliable and friendly to. After I leave The Keyman, to shop in HEB section, I know where things are located at this HEB location because I use to shop here many years ago for my favorite Mexican candies and snacks for me and my 3 sons and our family's pets. There meat quality is good and fresh veggies and fruits are just right like the farmers just brought them from the harvest fields straight to this HEB location because other locations had gnats and flies around the fresh veggies and fruits. And they also have located inside of this HEB a cell phone wireless company. I'm not sure what the name of the company is because they have had several wireless companies since I had a cell phone at this HEB location since 2005. This HEB location is my #1 favorite out of 3 locations. I highly recommend this place. But I must warn you, it's a very very busy store. VIA bus stops are in front. Lots of parking & a gas station, they also have a mailbox outside of the store to drop off your mail. The deli is awesome and the bakery. The sea food in the meat market is always fresh and never frozen. My favorite is the Mexican shrimp cocktail made...

Where do I began the managers are incompetent to began with my cash got stuck in the self check out and the MANAGER and the guy that was working the self check out look like 2 deers in headlights like they don't no what to do so the manager comes over tells me to wait goes looks to see how much I put in and comes back and says it's 24 that I put in and I'm like no ...that's incorrect it was 27 I put in there were 3 dollars jammed I told him this how much I had and this what ur counting so where's the rest so he says well I'm going to give u credit for 24 dollars I'm like nooooo cause I'm guna be short I no how much I had in cash to spend so after waisting 30 plus minutes I finally check out and then I'm short I'm short cause of the 3 dollars stuck it was so embarrassing so now fast forward I buy my groceries there's one cashier Derrick I Believe is his name and I've never seen some one so out right slow and with no regard for the customers or their time purposely take his time so people get out of his line then he's rude and the bagger was told 10 times these things in one bag these in the other what does she do puts the eggs on top of the bread and the pastry on the bottom of the bag and all the heavy stuff on top so u can imagine the mess on the way to the car then there's another cashier Laura who totally makes mistakes and doesn't hear anything you say gets all confused when you tell her your paying to separate orders then she makes a mistake I go to the older lady manager and she clearly gets an attitude and say oh she doesn't make mistakes she a very good employee .Im like how is that when she can't take simple instructions.Every night there's only 2 real registers open and half the checkouts the lines are super long I bring it to the managers attention and he says well they only allow us 2 people on the registers at night because of the budget.Im like u mean to Tell me HEB doesn't have enough to hire enough workers and workers that want to work and have manners and no how to treat people .Wow I'm so over it almost every employee is in need of a personality transplant.Ive been going there for years because its the closest to my home and if i could afford it i would just do delivery but I'm a single parent and that extra 15 to 20 dollars it cost fo4 delivery I could use to buy more...

This location seems to be well managed. The only issue is that if you require a power scooter unit. They are only located at the north entrance and not at the south entrance. This affects the shoppers that have a mobility condition which require extra help. The parking lot is huge and we parked on the south end which had closer spaces by that entrance believing it would help my elderly father in law that has mobility issues. Upon entering we were surprised to learn that ALL the scooters were located at north entrance only which would require him to walk to other side of store to get a scooter. Needless to say that I was forced to have him lean against wall (no chairs) while I went to acquire a scooter. After we completed shopping and were at registers. I inquired with a front end manager why scooters are set up this way. He really didn't have a good answer besides stating that the only electrical plugs were at north entrance for scooters to be recharged between uses. As with most if not all other HEB's, this is a standard practice that a regular customer to that store can work with. But, if this is your first or second time to that store, it causes a very negative impression starting from where you park and where disability parking is located. This issue can be resolved in a efficient and cost effective manner. All that needs to be done is upon store opening, have a small percentage (2 units) of scooters moved & located at south entrance. If needed, add 1 or 2 electrical plugs. The employee stationed at that door as a greeter can monitor and replenish units as needed. If employee is not normally stationed at entrances. Have one of the employees working front end do a quick check every 30 mins. This way it eliminates a huge issue on where to park since "both" entrances are now "truly" fully equipped for the customers that require a little extra help with there...