Chuck E. Cheese — Restaurant in San Antonio

Wow, I gave this location a 5 star review 2 years ago and it has changed in a very negative way. We tried to celebrate our daughter's birthday yesterday and we were very disappointed. As soon as we walked through the door it was noticably epmty and there were only three employees onsite. The girl taking our order not only had a bad attitude but just walked away multiple times without a word and left us waiting for her to return without explanation, this is before we even finished ordering our food, then she got the order wrong and it took even longer to correct it. Once again she just walks away from us without explanation. My 7 year old needed to use the restroom and there was no toilet paper. After asking multiple times nothing was done. I went ahead and went into the other bathroom as well as their cleaning closet to find toilet paper before my child had an accident. Of course nobody stopped me from going through the cleaning closet with the Chuck e cheese costume in it, they didn't care, the door wasn't even locked. In the past we have commented on how tasty the pizza was, this time around the crust was so hard it couldn't be cut with the plastic knives provided. And of course when we were ready to leave and pick out our prizes nobody wanted to help, we waited ten minutes as a manager and one other employee kept walking up to the counter to help us then leaving immediately to do something else. Bot until I started looking for a way behind the counter did someone decide to help us. We have celebrated over 5 birthdays here but this will be the last one. We paid over $50 for bad pizza, horrible service, and a bad time in general. Not worth it, this location once got a great review about how special the employees made our daughter's birthday. This time they were obviously annoyed to help the 8 people that were there as...

As soon as I entered this establishment I’m under the impression that every child and adult will be stamped. THIS DIDNT HAPPEN.

The cashier had an attitude after every question he had, including after our responses. This should alerted me to leave. However, the CEC I remember didn’t operate this way. I assumed this gentleman was having a bad day and decided to take out on your guest.

The total be $78 dollars #3 1 pizza 2 soft drinks regular boneless wings

We added a salad and 30 minutes of gameplay.

Salad bar was completely filled with either ice cold lettuce or soggy cucumbers and maybe a few of other veggies that looked slimy.

Our pizza was probably what saved the visit, it was hot and fresh but having to track down parmesan cheese and red peppers from a non existent staff due to horseplay heard from the kitchen by the time I sat to eat I was frustrated.

The games were either non functional or a sad excuse for entertainment.

When I visit Peter Piper Pizza which might be at least 1 time every two weeks, my $48 dollars goes a much longer way than this establishment.

I had to convince my wife before visiting why we should take our 3 year old and 12 year old to CEC.

I feel like my money was taken from me and slapped with it after handing it over.

I will NOT be returning to this establishment or any other CEC. Their is plenty of other restaurants around.

NOT THE CEC I REMEMBER GROWING UP THAT I WANTED MY CHILDREN TO...

We had our 3 Year old’s birthday party on Sunday (02/23) at Chuck E. Cheese, and I have to say that our experience was absolutely fantastic, all thanks to our incredible party hostess, Gabby! From start to finish, she went above and beyond to make sure everything ran smoothly, allowing us to truly enjoy the celebration without any stress.Gabby was incredibly prompt, making sure that every detail was handled with care and efficiency. She greeted us with a warm smile, had our table perfectly set up, and ensured that the birthday child felt extra special. Throughout the entire party, she kept everything on schedule from serving the food to organizing the games and making sure all the kids were engaged and having fun. Her professionalism and commitment to making the party a success did not go unnoticed. She was attentive to our needs, quick to refill drinks and bring out extra supplies, and made sure that every guest was taken care of. Most importantly, she brought great energy to the party, making it such a fun and memorable experience for everyone involved. I can confidently say that this party exceeded our expectations, and it’s all thanks to Gabby and the the crew that helped her hard work and dedication. I highly recommend requesting her as your hostess. She truly made the experience stress-free and enjoyable for everyone! Thank you, Gabby, for making our celebration one...