T.J. Maxx — Local services in San Antonio

UPDATE: as of October 12, 2024 I have yet to receive a callback from district manager Adriana Gonzalez. I’ve called multiple times to where I’m told she’s “out in the field.” Customer concerns seem to be last priority to this company, which is disappointing.

Dealt with the most rude and discriminatory behavior at this location today 10/5/24. Waited in line to be called to cashier 6 where customer was still being rung up. Manager was ringing up and did not tell me to go back or go to a different register. Proceeded to allow me to wait while multiple people who were behind me got rung up. When I finally got to the register I was not offered a discount or anything. Explained that was poor business and they should’ve had the decency to communicate and coordinate so I can ring up. Manager could not be bothered to apologize or anything so I called him over to explain the rude behavior. Mr. Fred Hernandez only made excuses so I decided to not purchase my ONE item and left. I will no longer be going to this location and will not...

Love TJMaxx, not their scheduling and staff shortage. While they have great selections, the store appears over stocked and cluttered. Clearance prices remain high...racks are difficult to sort through and shelves are disorganized. The store use to be enjoyable, now it's simply visually cluttered. Thr @ noon, 40+ customers waiting in a nonstop line for almost an hr. The one amazing cashier happened to be a manager. Give that woman a raise. She is friendly, customer oriented and efficient. All while the other male manager (who has been there a while) failed to provide staff support in order to assist paying customers. When asked if he could ring up 3 small items at the jewelry counter while he was there, he declined. Poor customer service. Poor leadership. (Check your cameras) Lesson learned. Go 1st thing in the morning to purchase last min. gift items or order online until TJMaxx improves their system. Never thought I'd say this, but they have fallen short of Ross. #shoponline...

Came to this location around 8 PM. My little sister was looking for a hello Kitty blanket. We approached the first employee and he told us rudely no. My sister and I kept looking where the blankets are at. We passed by the back room and we saw a box full of hello Kitty blankets. And we were about to grab an employee to ask if we could grab one when I’m guessing their lost prevention came up to me and my 10-year-old sister and started yelling at us aggressively saying that we need to leave. He was accusing us of going into the back room and grabbing product when me and my little sister had nothing nor did we step foot into the back room. I get it. It’s frustrating when you have multiple customers coming in for hello Kitty, but I think it’s ridiculous. How they handled a situation like that when we did nothing wrong I will never be coming back to this location again!!! Yes, I called and spoke to the manager named Nicole. She gave me a false corporate number...