UT Health Fertility Clinic — Local services in San Antonio

My husband and I went to UTSA for IUIs. I can't lie, we were mostly attracted by the low price, but it turns out that you get what you pay for. First, their communication was abysmal. They always want you to message them questions or information through the online portal, which turns what could be a 5-minute phone conversation into an all day mess of back-and-forthing online. Who has time for that? Second, they have horrible procedures; for example, they don't make appointments for IUIs, so you just have to show up in the early morning and wait for someone to be available to see you. We waited FOUR hours to be seen for a 5 minute procedure. And of course, no one warned us about that or explained anything to us. Worse than this, they don't monitor you AT ALL during your intervention, so for example, when medicines didn't work for us, there was no communication! No adjustment of our protocol! Just a big, fat nothing. They don't actually assign you a doctor; whoever is hanging around is who deals with you. I saw a revolving door of doctors who weren't familiar with my case and weren't managing my care (no one was, which took me a while to figure out because it seemed so impossible and ridiculous). As a first timer in this realm, I had no idea what to ask for or when, or to whom. To say it was frustrating would be a huge understatement. The whole experience of working with them was completely disheartening and awful and made a horrible life situation that much worse. We wasted precious months dealing with them (if you're in this situation, you know that with infertility, time is of the essence) Bottom line: AVOID...

I am extremely frustrated with my experience at UT Health Fertility Clinic. We were supposed to start our cycle last month, but were informed that our doctor would be unavailable, resulting in a month-long delay. Now, we’re being told we have to wait yet another month to get started. At this point, we have no estimated timeline for when we can begin treatment.

When we inquired about the possibility of proceeding with a different provider to avoid further delays, our requests were ignored. I wish there was better communication from the clinic; it’s disheartening to find out about delays on our own without any proactive updates.

Additionally, the communication here has been quite poor. We often have to reach out multiple times just to get an update on our situation. There has also been a lack of transparency regarding costs, and we still don’t have a clear understanding of what everything will entail.

To top it off, they were reluctant to send a pre-authorization for my medications, suggesting it would be easier for them if I used their preferred pharmacy vendor and paid cash instead. Overall, I feel heartbroken and discouraged by this experience.

*Update: We ultimately decided to use a different provider who was able to assist us in getting started right away and was transparent about every step, including costs. I’m happy to share that we are now 7 and a half months pregnant!

Unfortunately, our experience with UT Health Fertility Clinic was challenging, particularly when it came to obtaining our medical records. It felt as though they were holding our records hostage simply because we...

I spent the last two months going through this clinic trying to get pregnant by frozen embryo transfer and one attempt ended in a chemical pregnancy and the other was just unsuccessful with no idea why. I had gone through one round of IVF in 2021 through another clinic and had my son (fresh embryo transfer, first try success at Fertility Center of San Antonio) and I regret not going back there. I chose UT because my insurance changed and I was needing to pay out of pocket for services. As the saying goes, you get what you pay for. The communication here is everywhere and forget asking the nurses for anything, they don’t know much, everyone gets information from someone else or the doctor. My dr was Dr Scheken and he is a man of few words. I only spoke to him during the initial consult (maybe 10 min long), HSG testing, and sonograms. He’s kind but just doesn’t have anything really reassuring to say except for what he’s going to do and when. He doesn’t explain anything about your baseline results, just says everything looks good. At the other clinic I was given a thorough explanation of every test and sonogram done. After my failed transfers a nurse called and told me my results and to call back when I’m ready to try again. That’s it. I feel like I “wasted” perfectly good embryos and have no idea why. Was his timing wrong? Is there something else wrong with me? I don’t know but I’m going back to the FCSA next year when I get my insurance changed. I do not recommend this place to anyone dealing with...