Whataburger Corporate Office — Local services in San Antonio

I wanted to take this time to write a review due to the way my family and were treated on 10/23/15. My mother, brother, son and I went into Whataburger yesterday because my son loves going there after his football games. When entering the cashier was helping a young man so we waited our turn. When she was done we stepped up to the counter where the young lady never spoke to us to welcome us (Cynthia was her name). So I started to order what my mother wanted ( she has Parkinson's Stage 4) when I told her " My mother would like the Ranch Buffalo Sandwich" She then stated " Just the sandwich"? It wasn't that she asked the question it is how she asked the question, I replied yes just the sandwich. I then ordered my sons " My son would like the BBQ Honey Mustard sandwich" which then she replied "Just the sandwich" I replied yes just the sandwich, once again not that she asked the question but how she asked me. At that time she asked is that all? I replied " no" so I asked my brother what he would like. He then told her that he wanted just the sandwich of the Whataburger Sandwich #1. She replied " Just the sandwich" he replied " just the sandwich". Again not that she asked the question it is how she asked. She then asked " Is that all", I then told her "I need to order". After her rolling her eyes and huffing that I was not done she asked " What do you want". I then told her "I would like a #1 Meal" she then asked me " Just the sandwich" I replied "no the #1 MEAL". She then asked is that all? I told her then "that would complete my order". She took my payment gave me my receipt and cup for my meal then started laughing as I walked away to get my drink for my meal. My family was now sitting and waiting for the food on a sitting bench in the lobby. When I got over to get my drink she is now laughing loud and starring at my family. I then turned around to ask her " what is the attitude for" She replied "I can laugh if I want to". I then went back up to her and told " if you do not want my business I can go somewhere else if you return my money". She then replied " go ahead". So I asked to speak to a manager. Cynthia then stood in front of me to yell for the manager. The Manager came out I did tell her what had just happened and she said she will take care of it. While the manager went back to making burgers Cynthia then stood at the front starring at me and my son laughing. ( my mother at this point was all shaken up so my brother took her to the car).

I am writing this review because this makes no sense for people ( customer) to be treated like this. We work very hard for our money and when we eat out it is a treat for us. I do not think that customers should come into your restaurant to be treated that away when we come in to spend our hard earned money. All someone needed to say was sorry and we couldn't get that! Needless to say we not be returning to Whataburger if this is the treatment we will receive!

I really hope that this review gets out and others will not be treated in...

February 1, 2020 Thanks Whataburger ... Looking forward to "New" Whataburger1157 at Hwy 281 xst Bulverde Rd in NE San Antonio Texas ...

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July 28 2019 Thank You Mr. Dobson ... Again

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December 20th 2018 Thanks for the Memories Mr. Dobson ... Merry Christmas 2018

October 6th 2018 New Google Photos below : Go Orange ... Thanks Mr. Dobson !!!

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September 15, 2018 Online Ordering is 'Live" Check Your WhatABurger for Availability ... Love It ... Google Photos Below As of Above Date

August 28, 2018 New Review ... Hopefully Whataburger will Get Online Ordering "rolled" Out Soooon Order Details will be Stored ... Order Precision will Increase Geometrically ...

August 21, 2018 New Transparency : Google Photos posted Today ... See Below

August 18, 2018 Social Media ... Getting Better !!! Looking Forward to "Online Ordering ... S O O N

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Wednesday August 8, 2018 Happy 68 th Anniversary Whataburger #68

August 5th 2018 A Family Owned Corporation ... 68 Years Young ... A Few Google Maps Photos below of Corporate Center and A Few Select San Antonio Texas Stores ... Family Foundation ...

July 28, 2018 Food "ICON" in Texas ... Employer of Many Regular Folks

July 13, 2018 Happy 13th of July 2018

July 4th 2018 A Real Texas iCON ... Thanks WhatABurger !!!

June 21, 2018 Great ICON Texas Food Restaurant ... A Very Large Employer is Several States including a Whataburger on the Campus of the University of Alabama ... Bravo WhatABurger ... Hopefully More Universities To Come ...

June 3rd 2018 Would The Real WhatABurger Get Transparency ... One of Texas's Largest Employers ... 68 Years And Going ... Thanks !!!

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April 17, 2018 New Google Photos added Today ... Videos Demonstrate That This Site on Google Maps is A Corporation HQ ... Whataburger Corporation is A Hugh Employer in Several States ... Happy 2018 WhatABurger !!!

March 12, 2018 After 6 Months of Reviews Folks Think This is A Whataburger Retail Store ... This Position on Google Maps Local is A Corporate Headquarters ... A Successful Texas Brand of 68 years in America that is A Massive Employers ... Congratulations Whataburger and Happy Birthday ...

Dateline October 17, 2017 Home of A Great Texas Original...

I had the police called on me when I was simply trying to use the restroom.

I’m an uber driver and had just done a 3 and a half hour trip to drop someone off in Huntsville. My stomach was in shambles so i stopped by the 5900 University Dr NW location in Huntsville, Al after dropping off my passenger to use the restroom and buy a sprite afterwards. I was in there for 30 minutes before the Huntsville police barged into the restroom saying that management called the police on me claiming I’d been there for 3 hours and that they wanted me to leave. I got up to leave , still not done handling my business, and left the bathroom and the officer is immediately asking me for my name and DOB , screaming at me in front of the entire restaurant and not even trying to hear me out. He even threatened to arrest me simply bc I didn’t want to give my DOB when i’d done NOTHING wrong.

The manager walks over and , instructed by the officer, tells me i’m banned from the store forever. I told him to check those cameras as there’s no way I’ve been there for 3 hours and left the store to go outside with the officer who continued to try to get more information from me. Right when the officer tried to dig more into the life, the manager and another worker comes outside saying that they made a mistake and that i’m the wrong person. They said the person was a skinny blonde white woman. Completely different from how i look as i’m a thick black woman. The officer said “ there appears to have been a miscommunication “ , doesn’t apologize for ego tripping and not listening to me and yelling at me while the manager gives out a few whimpy apologies.

This was an extremely frustrating, HUMILIATING, and hurtful experience to have gone through at Whataburger. This situation was handled completely wrong. Even if i was in the restroom for 3 hours, why would your immediate reaction to be to call the police instead of checking to see if I was okay first or even asking me yourself to leave first before calling the trigger happy, ego tripping police in the prejudice city of Huntsville, AL . Not to mention how i look nothing like the person they claimed to have been in there for 3 hours. Something needs to be done about this. Not only will I never visit this whataburger again but i will never spend my money at ANY whataburger. Everyone involved should be ashamed of themselves. That could’ve left me in a really messed up situation. This if my life were talking about. I got in the car and couldn’t stop crying tears of frustration, confusion and humiliation.

This was Dec 23, 2024 around 8pm. This entire situation caused me emotional distress and trauma on top of not being able to finish relieving myself. Something needs to be...