Quarry Hofbrau & Beer Garden — Restaurant in San Antonio

Let me start by saying I do not like leaving bad reviews but this was by far one of the grossest dining experiences I have ever had. (If I could leave zero stars I would have.) I felt so bad for the waiter because he tried so hard to make us comfortable his effort was sincerely appreciated. My husband and I finally had a day off together and wanted to grab a bite at a new place… we walked in the minute it opened and immediately were met with a horrible smell of old beer or rotting meat we couldn’t tell. I was trying not to make a big deal and saw they opened doors so decided to stay. While reading my menu a baby roach crawled onto my hand from the table which turned my stomach. Menus were sticky and stank like old beer. Waiter moved us to another table and kept apologizing… still, decided to stay… waited for our food while flies circled the “clean” sticky, smelly wood tables, odor in the air at its fiercest 😭 looked across the room to another clean table and there were flies on it. A group of people walked in and sat and a roach was crawling up one of the woman’s legs so naturally she yelled by the time out food came our stomachs had turned so much we lost our appetites. I couldn’t eat the rest of that day....

This place had delicious food and a nice open area for the kids to run around in. Unfortunately, the staff and service were lacking. Our waiter was kind to my son but otherwise it was like he didn't want to be there. He spoke too quickly and quietly so we had a hard time hearing him, especially since we were seated outside. When he brought out my husband's and friend's flight of beer, he didn't explain which beer was which and when we asked him he named the first two, then left. He got my husband's order wrong so when he came back to bring us drinks we told him, and he said "Oh, they're already cooking it." He went to check with the manager to see what could be done and the manager came and shyly said sadly there was nothing they could do. He insisted that the wrong order was similar to the one my husband was going to get anyway. We've never been to a restaurant where they refused to fix the order simply because it had started to be cooked. Needless to say we weren't happy, but the food was very good nonetheless. I think we'll try this place again, but I'm hoping the staff and service are...

I came as I do every year to celebrate St. Patrick's day and enjoy some food and drinks. It was dead, with probably no more than 10 tables total in the whole restaurant. We ordered some drinks and some food and got our drinks relatively quickly. The food however took well over an hour. Not only that but we paid for the extra queso on our burgers ($1.50 extra) only to find less queso on our burger than a emptied out container from the store. Also all the add-ons were incorrect. The server asked us about everything and we told her very clearly we just simply wanted some adjustments. She took our food away only to come back and tell us our food was removed from our tab. We assumed okay it was comped and we'll just wait for the correct food to come. No, they removed our food and never made any attempt to replace it with what we originally ordered. So we came here for food and drinks and left hungry. Terrible experience, the chefs can't seem to get orders right and the owner doesn't want to feed their customers. Never coming here again. Regular customers...