HAUS of TRADE — Local services in San Clemente

I really thought I would be a returning customer of this store. I bought 2 hats from them that I loved and was looking forward to buying a third. However, I have decided I no longer can support a store that I feel who actively ignores questions from their customers. I was really trying to give them a lot of grace because I knew they are a small business. But after the 5th or 6th time of just asking for about a month when a hat would be in stock through different methods of communication without no response, I give up. To me, it felt that they didn't care and I'm done.

All I wanted to know was when a hat would be back in stock because I thought I miss the restock. A simple "oh we're not sure anymore" would have sufficed because it would at least been a response but all I got...

Haus of Trade (HOT) is truly a hidden gem in San Clemente! Every visit is a treat—there’s an incredible selection of beautifully curated pieces, from rare vintage finds to stunning handmade goods. I especially love discovering unique treasures, whether it’s a one-of-a-kind vintage fur, home decor, jewelry, or the perfect vintage Levi’s. The atmosphere is warm and inviting, and the staff is always so friendly, helpful, and passionate about what they do. It’s more than just a shop—it’s an experience. HOT has quickly become one of my favorite places to shop, and I can’t recommend it enough! If you’re in San Clemente, this is...

Tripped and nearly fell over the shop employee’s dog’s leash. The whimpering, screeching, loud barking dog who apparently needed a 10 foot leash strewn about the entrance. Luckily when I tripped I was able to brace myself. I’m 7.5 months pregnant and would have landed on my belly. Poor shopping experience on what should have been a peaceful day. Ruined by a negligent dog owner. Recommend fixing that situation before you have a law suit...