I bought a deal for this place on Groupon, so I call to make an appointment. The woman who answers the phone asks if I already bought the Groupon deal, and very rudely tells me that Groupon takes too long to send payment. That I should have just booked with them in office. Booking in office would be twice as expensive, and it's not my fault that Groupon delays payment. You choose to accept them.
Then I go in for my appointment. The massage therapist doesn't even tell me his name before guiding me to the room and leaving without a word. No consultation. No questions about previous injuries. Nothing.
Naked on the table I pick my head up to tell him I have severe tissue damage to my right shoulder causing frequent dislocations and to be VERY careful when moving that joint. I also told him I have bad sciatic nerve pain radiating down my left side. He didn't want a consultation at all, but for my safety I had to tell him.
The massage I got was good if unfocused. He did a whole body massage not focusing on anything in particular despite my mention of sciatic nerve pain (being in my low back). He at one point tried to put both of my arms behind my back which I warned my shoulder would not do. He ignored me and tried to force my arm in place and only stopped when I screamed, laughing all the while like it was funny. He then pressed my leg back into my chest to stretch my hip flexor and laughed again when I shouted in pain.(sciatic nerve pain). Once another massage therapist walked into the room during my massage, her client right behind her, and loudly explained that she needed her cart from the room before wheeling it out. All the while her client watched me, naked on the table covered by a sheet, from the doorway. It was extremely unprofessional and unsafe. My massage therapist left the room several times and left the door open each time which is extremely unsafe. There's no AC here and it's the middle of September so it was outrageously warm in that room. Also the Groupon said I got to choose a 30 minute add on but the massage therapist never even asked what I wanted.
All in all, pretty sketchy and the therapists have some awful bedside manners. Bad customer service. And unsafe for women
UPDATE: I called and spoke with management. I got a full refund, but was also asked to take this review down. I personally believe until their business practices change, this review will remain as a fair reflection of...
Read moreI have been going there for about 6 months and overall they have been excellent. They provide for me a excellent therapeutic deep tissue massage . You are covered in sheets and they also have heated tables . No light touch here they all have power they can regulate pressure to your liking. They can if you like walk on your back which I do not prefer . They also have hot stones which is not something I like but I do know others enjoy . They start dry with pressure than move to oil . Than when done they use hot towels to clean off the oil which I like so your clouths stay oil free . When your done they give you cold filtered water and candy . They all are proficient they all have been trained . Do not just try one masseuses they have many some you may like more than others . Some people just just jump to conclusions without throughly investigating . They are reasonabley priced just $40 for a hour and keep in mind these lady’s live on tips giving them $5-10 is Insulting I give them at least $20. I’ve seen reviews where customers think 15% is appropriate As if it’s the same amount of work like a waitress with multiple tables. The masseuse are all Chinese and most do not speak much English . It does make for a very relaxing and silent experience . They do try and ask you if it’s ok during your massage very pleasant and polite . The lady’s in the front are very nice and everyone is dressed very nicely , classy and they all are very pretty which doesn’t matter to me as far as a masseuse just a observation. The location is very clean and it really is like a spa in comparison to other locations where I have walked in and saw and walked out. Each room is private and decent size . The only negative is the turn over seems high once I get used to one masseuse they leave after few months. Maybe this is industry wide I do know the average length of a masseuse’ s work expectenacy is less than three years . This place is large you can without appointment just walk in they will have a masseuse for you , but if you want a particular masseuse make a appointment . Lots of parking conveniently located next to Wellsfargo south east corner intersection Black Mountain and...
Read moreThis is going to be a detailed review hoping the management would read and work on it. This facility is clean with relatively low pricing for the services. However, they have a lot of aspects to work on. First, the language barrier. None of the masseuses understand English. And having established this facility few years ago by now one would expect that the management should've trained them with basic English for communication. My shoulders were stressed and while on the massage table I tried conveying the message to focus some pressure on my shoulders while she was on it by pointing at my right shoulder and saying "here pressure". What she did was massage only my right shoulder so much so that it inflamed and stayed so for nearly 2 months. Second, as said in the beginning, the pricing is relatively low but they try to compensate by charging the customers via tips. What they call "suggested" or " recommended" amounts can feel like an imposition. I had a 90 mins massage and in the end I handed over a $10 for the very painful experience. That's when the receptionist sprung out the words "for 90 mins we suggest a $15 tip" and she said that repeatedly. I was firm on how much I wanted to tip and said, " Isn't it upon me to accept or deny your 'suggestion'?! " And I left never looking back at that...
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