Big 5 Sporting Goods — Local services in San Diego

I officially will never shop at Big 5 again. Let me tell you what happened. I "used" to be a regular at this store. Chris, one of the managers is cool and accommodating. This new assistant manager, Angela is the absolute worst. Zero customer service and I had a run-in with her a few months ago. I asked her if I could speak to Chris and she and her power trip told me he was at lunch and didn't know when he would back. Really!!!! ( He was in the back office) I always get a 10% discount just because I shop there so much. She said, I don't know you!!! She just started working there, of course she doesn't know me. Tonight I go in to shop for a scope and am hoping Chris is there. No such luck. I go to the back counter and wait 5 min and finally have to ask the cashier at the front of the store if there is anybody working the knife counter. The voice form inside the office, "Angela" say, I'll be right out. In the meantime the cashier calls the guy from the shoe section and being that there was nobody back there he was on his way over. The manager calls on the phone and stops the guy for continuing over to help me. I had enough time to walk around the store, ask for the corporate phone number, walk back to the shoe section and ask the guy, Ryan if he had any customers, (his reply, no!) walk around the store again 15 min before the manager, Angela finally comes out to assist.

At this point I will never shop there again. I will drive to Oceanside to Dick's sporting before I ever step foot in a big 5 again. The last time I had an issue I contacted corporate and obviously it had no effect. I will do it again, just so, you all don't have to take this type of abuse and ridiculous treatment.

Oh, and just for a little more insight, the blinds to the office were cracked so I'm sure that she saw it was me. A little retribution for our original encounter. Well, my hard earned money will never cross their counter again.

Good job Angela, and good job Big 5 for "not" correcting this behavior the first time I...

If I could give this place a zero, I would. As I'm checking out, the guy at the register asks me if I want to sign up for their email and receive a 10% off coupon. I say "Sure!" And I asked if I'd be able to apply it to today's transaction. He said the emails are instant and if I can pull up the barcode on my smart phone, I'd be good to go. So I wait. And wait. And wait some more. No email comes through. The manager walks by and then decides to mention that it can take up to two hours for it to come through. They couldn't mention that before I stood there like an idiot for the last 15 minutes?

So I decide to return my Nike items because at this point I'm frustrated I've waited so long for no reason. The guy at the register then comments, "Well I said you could use it IF you received the email." Extremely rude and extremely unnecessary. And then the manager mentions the coupon excludes Nike items anyways. What the fox! Wish they would have mentioned THAT before waiting 20 minutes for a coupon that may or may not come in the next two hours that I couldn't even use anyways! So stupid. And when I voiced my frustrations, the manager says, "Well I didn't tell you that the coupon would work." And the guy at the register says "Oh, I told her that." And then the manager just shrugs his shoulders. Like too bad. No big deal.

So pissed. Wouldn't recommend this place to anyone.

Update: 09/07/2016

I spoke with two different customer service representatives concerning this incident. They were super empathetic and apologetic. Jacqueline was the one that handled the case and she seemed real adamant on getting this situation resolved. She spoke with both the cashier and the manager and even offered to send me a gift card as an incentive to give Big 5...

Big five hates children that are handicapped.... no joke. I teach a special education day class up in Poway and was at big 5 looking for some new shoes and some balls For the kids to play with during free time, between work sessions. I found the radtiest, old, beat-up ball wedged in the very back of the display. Which you know, no one has seen this thing for millennia... So I take it app to the register and I asked the guy how much for it, considering it's shape and that it's going to be going to A special needs class. He tells me $14.99!! I wasn't willing to pay more than a dollar for this thing and that was just because it was for my Students- it was really worth nothing. I truly expected him to just say- You know what, here's a Donation for your classroom, But NO, he would rather throw it in the trash than allow handicapped children to have it and play with...