Geppetto's - Westfield UTC — Local services in San Diego

Visited this store on 7/19/25 around 1pm. The staff seemed indifferent. they didn’t engage with myself or my family, which is fine; we were there to shop, not chat. We found the items we were looking for and proceeded to check out. Our total came to $73 and some change.

When I handed the cashier a $100 bill, she immediately said, “Do you have another form of payment or smaller bills?” I replied that I did not. Without even checking the register, she said, “Well, I cannot break this.”

This was frustrating, to say the least. It’s unreasonable for a retail store. especially one that caters to families and children to not have change for a $100 bill during normal business hours. There was no apology, no effort to find a solution, just a flat refusal. It made what should have been a simple, enjoyable experience into an awkward and inconvenient one. We ended up leaving with very sad kiddos that couldn’t get the items I came to buy. Highly recommend finding a different toy store if you are in the area.

I don’t expect over-the-top service, but I do expect basic courtesy and the ability to complete a standard transaction without issue. Unfortunately, this visit fell...

Horrible customer service by the two cashier. Bad attitude, talked back, rolled eyes. Not welcoming, very rude. Not only with us but also with other customers that were there. Even my 8 year old daughter that loves this store said that she never want to come back ever to this store because they...

Absolutely loved this charming toy store that welcomes children and adults alike with friendly staff and an array of toys that reminded me of my childhood. A lot of other items that are designed to inspire and play actively. Highly...