85C Bakery Cafe - San Diego (University Town Center) — Restaurant in San Diego

Love the pastries and boba! Today though, I was just displeased with customer-to-cashier interaction at around 2:45 pm. I asked for Milk Tea (without checking the entire menu because I already knew what to order), and then proceeded with light ice, boba, and "whipped cream but w/ the sea salt kind if you have it." First, the cashier said non-verbatim, "oh you mean the Boba Milk Tea? because what you said is so much and to simplify," in like a very condescending manner. I was confused because why would they put Boba Milk Tea (when I found out there was Boba Milk Tea not right next to the Milk Tea as well as in the add-ons section of the menu there was boba so I said what I felt was logical based on what I saw on the menu). Second, I asked for "whipped cream (because that was on the add-ons section) but do you have something with sea salt?" and he said non-verbatim, "oh we do have Sea-salt cream cheese and sea salt something," and I said, "ok i'll get the cream crease kind," and he still asked, "it's not whipped cream though." Like don't they get it right away 🥲. And lastly, he asked where I wanted my sea-salt but should be understood since I ordered it as an add-on on a single drink, and the way the menu is set up is in like a two-part V-shape around a wall and I glanced at the others on the menu when I was on the cashier, and there were drinks with sea-salt but sea-salt was an "option" based on the cashier tell me it was implicitly by asking me questions, and it wasn't on the add-ons section on the menu as well 😅 I don't know, but during this very warm weather I just wanted to get my drink and enjoy having a refreshment myself, but it made my experience with the product and my afternoon...

We stopped by this 85° to get a couple of boxes of pastries each week for the UCSD Oncology medical staff that my family member is seeing everyday for radiation treatments. This has to be my least favorite location! Andrew and Andy are the only two friendly cashiers that would smile when they help customers but the rest always seem so miserable and I see how they are so unfriendly when they serve customers. We have a VIP account so we tried to order a few of their drinks from the special based on our points offers... we were told we are out... we are out of that too... we are out of that also. And the week before Christmas they were also out of utensils. They sell cake slices and no utensils 2 weeks prior to xmas?! What!$@#? The drinks that we did get were watered down and were not good at all. We only went back for the pastries. 3 🌟 for pastries, Andy and Andrew. We stopped going there after four weeks and went to the...

The food's great, but the service could be better. The guy who took my order was terribly inconsiderate. We had been waiting a while outside for our drink when it started drizzling. We kept looking inside to consider following up on our order but, since the same guy kept staring right back without any hint of emotion or sign that it was done, we figured they were still making the boba. So when the guy walked out and past us without so much as a glance, I was baffled. I went in, only to find that our drink was READY and he just hadn't bothered to let us know. If perhaps he did, and I was only too deaf to hear it, HE COULD'VE REPEATED IT. He very well knew what we were waiting for; the place barely had any other customers then.

Regardless of what reasons he might have had for the attitude, I don't see how personal issues should mix in with how he treats customers. The service is discouraging, not sure I wanna go...