Marrow Fine - One Paseo — Local services in San Diego

I’m going to need everyone reading this review to just take a seat because this is going to be a good one. For all those guys or girls out there looking to pop that question but don’t even know where to start just do yourself a favor and call Marrow and ask for Annie Nguyen she is one of the stylist at Marrow and the only one you should be requesting ( I’m sure all the stylist are good) but Nguyen is just simply amazing.

It’s all started with an email and a phone call and the rest is history... but for the people who want the details I’ll indulge you. The first FaceTime call with Annie (we are now on a first name basis now) I was so nervios and scared where do you even start, you hear and read about what should be looking at when you are ring shopping such as: the price, the color, the shape, the size, the weight, the clarity, the band, the prong design, and how you need to sell your kidney on top of your 3 months salary (before taxes) to buy a ring let alone a beautiful Marrow designed ring. Annie put my nervousness aside and just started to have a conversation with me not ring related to get to know who I am and what I am about to put me at ease. Then the conversation turned for the better and we started to talk about my girlfriend. Who she is, how we meet, what we like to do, you know the the basics. It was like I was having a casual conversation with one of my friends, it was super comforting.

After what seemed like forever (actually only 40 minutes) the smaller yet important questions started to be asked. Do you have a design in mind? Do you know what type of diamonds you want to use? Do you have her ring size? And then the real question BUDGET? I answered all those questions with a positive “I Don’t Know”. Thinking she was going to roll her eyes tell me this conversation was over, hang up the call, and tell me I can’t be helped. It was quite the opposite. Annie told me thats why we just spent the last hour having this conversation to figure those items out. Then she told me I couldn’t be helped and I needed to find someone else crazy enough to take on this project... that’s when I knew she was definitely going to help me through this process and I felt so much less stressed.

Y’all still with me?

Like almost everything in life there was a deadline. When I spoke to Annie in August I told her her I needed the ring by October 1st let’s just say I could hear the entire office wishing us luck. The proposal was going to happen in Spain in October 2019 with or without the ring or it would of been literally over for me and like Annie fashion she said game on and she began sending me ideas and different designs.

I can’t tell you how much Annie helped me though this entire process. In the end (let’s be real I did all the work) we came up with a stunning one of a kind custom Sapphire engagement ring with a Jean-Noel Soni stone. Also if you have seen his work ask about his work. His stones are super rare and unique. It’s worth both kidneys speaking from experience. I received photos, texts, and updates throughout the entire process. Even when I started to panic Annie assured me things were on schedule sometimes.

Two days before we departed to Spain the ring arrived and it was even more beautiful in person. Let’s just say my girlfriend is now my fiancé and I couldn’t be happier with all the help I got from Annie @ Marrow. The quality of the product is one thing but the amount of attention and services is another and Annie Nguyen knocked it out of the ballpark.

Why are you still reading this give Marrow a call and ask for...

Marrow reset my grandmother’s diamond that she wore for more than 60 years. Within five weeks of wearing it, my diamond fell out of the setting. Thankfully after crawling around on my hands and knees, I found my diamond and immediately contacted the stylist that worked on my project. First, I requested my appraisal (which was never provided to me after picking up my ring and was still not provided to me after requesting it) and was told that she was planning to have a meeting with their production team in a week to discuss this, which was unacceptable. Within a day I contacted the boutique and spoke with Alysse, the store manager who finally provided me with my appraisal so that I could insure my ring and advised me to bring in my loose diamond and setting.

When I arrived at the boutique, rather than apologizing, Alysse went through a list of reasons for my stone falling out of the setting. Insinuating that I had bumped it, wore it swimming (I don't swim), and generally had not been careful with it. I explained to her how treasured the stone is to me as it has been in my family for generations, and that I do not wear it while cooking, showering, working out, or sleeping. After inspecting the setting, she concluded that there was nothing indicating damage that would have caused the stone to dislodge and asked to send it to their production team.

A few days later, I was contacted by Alysse who let me know that the Marrow production team determined that my diamond “isn’t perfectly round but the setting was made perfectly round”, resulting in a gap between the stone and setting. This was incredibly frustrating and confusing as this should have been addressed multiple times during the production of my ring. From here I took my stone and empty setting to three other jewelers in San Diego to get another opinion. Unfortunately for Marrow, all three of them determined that there were no inconsistencies with the shape of my stone and instead, my setting had been cut completely incorrectly.

After returning to Marrow with this information, I felt that there was absolutely no way that I could ever trust them to touch my diamond again and requested a full refund. I was then contacted by Steph, their VP of Sales, who was kind and fair in actually taking accountability and providing me the first genuine apology throughout this nightmare of an experience.

Leading up to my conversation with their VP, Marrow neglected to provide any care or consideration for me or for a stone that has been passed through generations of my family. Throughout the design and production process, I received no communication unless I reached out first. After receiving my ring, I was never provided with care instructions or an appraisal. And after my diamond fell out of the setting that they “custom made” to fit my stone, their production and store team repeatedly attempted to find ways to skirt accountability and put it back on me. I will never return to Marrow as a client and would caution anyone interested in resetting an heirloom piece with them. For years I dreamed of working with Marrow to create a piece that would represent my own marriage while also honoring the memory of my grandmother. Marrow has stolen that from me and now I am left with a loose diamond and an...

I recently had the pleasure of entrusting my cherished jewelry piece to Marrow Fine for a stunning reset, and I am absolutely overjoyed with the results. From start to finish, the entire experience was nothing short of exceptional, and I can't help but share my glowing review.

First and foremost, the customer service at Marrow (Ariana Lopez) is unparalleled. The staff exuded a passion for their craft, and their expertise was evident from the moment I walked through the door. They took the time to listen to my vision for the reset, offering valuable insights and suggestions that truly enhanced the final design.

The craftsmanship exhibited in the reset of my jewelry piece is simply breathtaking. The attention to detail is extraordinary, with every facet and element thoughtfully considered. The meticulous precision applied to the setting and arrangement of the stones showcases the skill and dedication of the artisans at Marrow.

While I had most of the stones already in my possession, the selection of opals available is impressive, allowing me to choose the perfect gems to complement my design. The quality of the stones is exceptional, and the variety offered ensured that I could create a truly unique and personalized piece.

Throughout the process, Ariana Lopez kept me well-informed, providing updates and insights that further demonstrated their commitment to customer satisfaction. The transparency and communication fostered a sense of trust, and I felt confident that my cherished jewelry piece was in capable hands.

When I finally received my reset jewelry, I was left in awe. The transformation was beyond my expectations – a dazzling masterpiece that beautifully combined sentimental value with a fresh, contemporary aesthetic. The sparkle and brilliance of the stones, coupled with the expertly crafted setting, have elevated my piece to new heights of elegance and sophistication.

In conclusion, I wholeheartedly recommend Marrow Fine for anyone seeking a jewelry reset that transcends the ordinary. Their passion for craftsmanship, exceptional customer service, and dedication to perfection make them the go-to destination for those who appreciate the artistry and beauty of fine jewelry. My heartfelt thanks to the entire team at Marrow for making this experience so extraordinary. I am now the proud owner of a truly one-of-a-kind masterpiece that I will cherish...