SEPHORA — Local services in San Diego

I was just in store with a friend who wanted to replace some older make up with something new. She was really excited to try out some lipstick and eye liner. The staff was extremely nice and helpful when we first got there, but then about half way through our trip we kept getting asked if we were finding everything alright by a few different people and one person over and over and over. We suddenly felt very uncomfortable and decided we should wrap it up and check out. I didn't know there was a time limit to a shopping trip. My friend ended up spending a good amount and the cashiers were extremely nice. I decided to look at a perfume I've been wanting to buy while she was checking out and was asked AGAIN by the same person that had followed me from another corner of the store if I needed help in a harsher tone. I had no purse or shopping bag. There was no reason for her to follow me aggressively around the store as if I was going to steal something. I know we spent a good amount of time there but we were just hanging out, talking and shopping. I could see if she bought nothing but she did and was just taking her time swatching. It's a beautiful location but I wasn't pleased with how we were treated by the associate...

This was my 1st time at the One Paseo 3715 Caminito Court San Diego, Ca 92130 location and I will say I am very impressed. It was clean, followed pandemic protocols, and the service I got from the moment I walked into the store till the end of my visit was top tier. 💯My sales associate was named Arlene and she was knowledgeable, hospitable, and helpful.🙌 I came in trying to restock on a lot of things and wanted to make some changes/improvements to my make up routine and Alrene was immediately there to greet and help me. She answered all my questions and gave me some great recommendations to new products I have been excited to try and helped me pick products based on my skill level and what I was wanting to accomplish. I really appreciated her help and knowledge and wanted to give her a shout out :)...

Absolutely upset by the staff at the One Paseo location. Made an appointment for 2pm to have my full face of makeup done for my engagement photoshoot. Walked in a few minutes before two for my appointment and told the sales associate what I was there for. She was confused and found another associate. The other associate said my appointment was canceled and that they notified me via phone call. I was NOT NOTIFIED by phone, text or email. This is absolutely ridiculous that I had to be told my reservation was canceled at time of appointment. The second I walked out of the store I got both a text and email saying my reservation is canceled. I completely understand things happen and reservations need to be canceled but to not be notified prior is wild especially right before such an...