Pavilions Pharmacy — Local services in San Diego

Quoted 20 minutes for my medication to be ready (it had been sent over hours before) - took over an hour to be filled. The female pharmacist with the black curly hair was kind enough to quote me an additional 20 minutes after I’d already waited 45 (sarcasm - she was rude and condescending). I then had the pleasure of waiting behind six other customers to pick it up because no one could be bothered to walk into the waiting room (where she asked me to wait and told me someone would come get me when it was ready). The woman that processed my payment was courteous and respectful - maybe she could teach the abrasive pharmacist some customer service skills.

After being a customer here for years I will not be returning. Do them a favor and don’t go here - they are clearly too busy to handle...

I just came from Vons Pharmacy on Washington Street where everyone was gazing into a computer. I stood outside the plexiglass panel for a while and finally called for help. The woman there looked annoyed. I had a simple question which she answered in an equally annoyed tone. On the table beside me was a form to transfer my prescriptions from my current pharmacy to Vons. Not a chance. This should be your overriding motto: NOTHING ON A COMPUTER SCREEN IS AS IMPORTANT AS A REAL LIVE PERSON IN FRONT OF YOUR COUNTER! At least some acknowledgment that I was there would have...

Without getting into the story. I just hope a staff member reads this….people who come to you for prescriptions are in pain and in need. Treat them with respect and dignity, it’s the least you could do. This is the second time my experience with Vons/Pavillions Pharmacy staff members was condescending and rude. Clearly the pharmacy is not ran efficiently, but don’t take your frustration out on customers. Please start answering phone calls, and again, treat people with respect; especially when mistakes are made...