Paw Commons Pet Resort & Training Center - Hillcrest — Local services in San Diego

They are so friendly here to our pups and to their humans! I felt a relief there that my pup would be cared for. The front desk lady (blonde hair) is sweet and the groomers (Alyssa) vibe was so genuine and comforting to me and my dog. She got on the floor and took her time to make her feel Comfortable to go back with her. She listens to what haircut you want and didn’t make me feel like I was asking too much. Good vibes. I would definitely recommend this place, and this was just a review on our initial walk in welcome:)

Update: went from 5 to 2 stars, due to the rudeness of the staff when we went for a second visit. Both front desk ladies, purple hair one and the night shift one were miserably rude to me, as was the groomer Cassie. Confirmed we can have a bath at 6/6:30 then on arrival the groomer rudely said “well I’m only staying until 2 so that’s when I’ll do it.” No sorry for the mis information or I apologize my schedule changed etc nothing. Empathy! Learn it. Be professional when you speak to us. She ended up confusing me with Someone as I asked for Alyssa she said no you had Cassie least time, which I’ve never seen in my life. I’m not sure if Cassie was just in a bad mood or if that’s her standard attitude but my dog didn’t smell clean, or feel clean. Just damp. If I’m Paying $50 for a basic bath my baby better come out smelling fresh and looking happy. The website says one price but they charged me another dude to prices increase but what’s on the website should be honored. She didn’t even get hand blow dry as stated, she was air dryed with a blow fan in kennel. HAND BLOW DRY is what the website shows!

I wish they would re Bath her with some love and passion from another groomer hopefully Alyssa.

night shift little girl I picked my pup up from said my dog was acting up trying to play by stating “she cannot be acting like that” well obviously Karen, but you don’t have to tell me that like I’m stupid and not know. Learn better ways of communicating maturely. My dog looked so sad & mistreated when I picked her up, last time was was sooo happy. I wish the staff from last time was there, they were perfect. Not sure if I’ll go back or try another location.

Update: yesy or Esenia the GM was very professional and helped the situation. I just hope she speaks with the staff that day and how they speak to...

First, let me say that Cassie is a 10 star groomer and this review is NOT a reflection of her or her services. She’s amazing and I highly recommend her and wished she had her own shop. Second, my 1 start review is strictly on how a situation was handled this morning. I booked an appointment for my 3 dogs on 12/29/22 for today, 01/17/23 at 8am. My girlfriend offered to take my dogs for me as it was easier for her to take work off than me. She dragged my 3 dogs out, in the rain, sat and traffic to arrive to Paw Commons to be told the dreaded news of “you don’t have an appointment”. Ok, let’s be a little smart here, obviously we do, we made an appointment with your front desk with CeCe and team and they clearly FAILED to book it on their end. Do you really think we would drag 3 dogs out at 7am to sit in traffic and rain as a walk in? How about having Paw Common Sense :) CeCe “the manager” did not lead with empathy nor accommodated. just simply asked for proof. Well, we would have had proof via email if you all did your job! Don’t ask me to do your job please. I do have a voicemail, call records, booked calendar, shared calendar, etc. needless to say, I get mistakes happen, we are human, but what separates a good business from a great or a good manager from a great is how mistakes are handled. Sending us on our way to come back 3 weeks later and a 15% off for the inconvenience is the most basic, minimum, easy way out. That 15% off is irrelevant to my time, my GF Work shift missed, and just the struggle of traveling with 3 65lb dogs. Ok rant over. For new and existing customers, do not hang up until you get CONFIRMATION otherwise you are wasting your time, and advice for the owner, maybe some leadership training around empathy, and problem...

EMPTOR CAVEAT

Paw Commons now includes language in their terms of service agreements which they say this to protect from slander. What they really mean is negative Yelp reviews. I'm empathetic to people being cruel on yelp but their policy is over the top. PLEASE READ

The agreement states they have zero tolerence for "false comments" and retain the rights to go after you for those comments. This is an attempt through a contract to provide a for a penalty to you outside the civil code structure of libel and slander. You say or write something they don’t like and they sue you for $10,000, which you have agreed to in their TOS. When I asked for an example of slander (which by the way is verbal not written) I was told this, "An example of this could be… “their facility is not clean. My dog came down with kennel cough during her stay, would not recommend and won't be bringing my dog back”." That isn't libel unfortunately, despite it being negative and an unfortunate reality (kennel cough is common) in dog parks and daycare, if it happened it is factual.

There are no limits stated as to type of comment. It can be internet, verbal, written letter, etc. They could allege they overheard you making a verbal comment to another patron.

“…we reserve the first right to correct…”  No idea how that works. If they deny your allegation what next? There is no mechanism to resolve this. Effectively you retain no right to criticize them. The penalty is meant to be scary. And it is, businesses trying to bully people into positive only reviews is not ok.

Be careful...