Ramen Ryoma Hillcrest — Restaurant in San Diego

The food is not bad, which is why I’m not rating them lower. However, with a party of 6 they did an added gratuity, which is totally fine. But what wasn’t fine was the horrible service that you’re mandated to pay for. Our server never once checked on us, I had to yell across the room for water because it was never filled up, and she charged us for ponzu sauce when I’ve never been charged for ponzu sauce at any other sushi restaurant I’ve eaten at. I was also charged for 3 extra garlic sauces that I didn’t know were an extra charge, one of which came with the chicken. And I was also charged extra for tempura addition, which is fine, but it was a whole $3.50 for one shrimp. That’s pretty absurd.

Manager was unapologetic. Servers are not the best. Food is decent. Watch your bill, they will overcharge.

Update: I went again to see if anything changed and the service is just as bad as I remember, if not worse. I went to the kitchen twice to ask for simple things I never received: lemons, napkins, spoons. I decided to give the tip to myself tonight since I was the one serving myself. Downgrading my review...

Bad experience. Floors & stairs very sticky. Tons of cobwebs inside window seals. Lots of dust on hanging lights & industrial pipes. Spider fell on my son from the ceiling. They forgot to replace our drinks & still charged me for them. We asked for water, which we never got. As we were leaving, the waitress said “oh, do you still want those waters? Hell no, we’re leaving now! I had to ask for the manager, which he was informed what happened. He never came to check on us or apologize or offer some kind of discount or free something. I had to tell him to take off the charges of the drinks I never received. 2 Veggi ramens I ordered came lukewarm. I also ordered Katsu chicken, which came as chicken tenders (do you think I wouldn’t notice) Take those off my check, plz. Charge was still there. My family will never return to this establishment. I also told the manager about the cobwebs & dust, of course very nicely & he said to me “oh I don’t see” after I showed him, his eyes about popped out. He did say “sorry”, but it was...

I wanted to like this place, it was welcoming. The server “Mana” was nice at first. Taking our order, smiling and helping with recommendations. We received our lemonade and iced green tea, I noticed the powder shifting at the bottom, and they tasted as such. Then came the pride roll, 6 small pieces with a fishy smell from the likely-old shrimp. I wish that was the worst part; the tempura was STALE. We had 3 pieces and let our server know. She brought the dish back and said she would take 50% off since I had the 3 stale pieces already. I said fine, she ignored us the rest of the time until the bill came and more ignoring after placing my card on the bill. The Ramen seemed like it was left overs too, about 1/3 length of a regular noodle. The noodles also had no night to them, soggy. The base was decent though. The karagu chicken was a reheat and supper salty. Terribly loud music and likely only get business because of location. Only the soup portion was decent, which left us full, but weirdly unsatisfying....