Penasquitos Auto Repair — Local services in San Diego

Ripped me off and lied to my face.

I don't like leaving bad reviews, but this was one of those experiences that really got to me. If the owner would like to make this right they can contact me. First of all, I got my smog check here, it went over fine (that's the only job I would ever get done here). The man at the front desk has very a kind and personable way of speaking. However, I don't believe they are honest.

My vehicle broke down one night, and Geico had it towed here. The next day, they gave me the report and told me that the whole fuel pump assembly needed to be replaced and that the battery was low. They quoted me $465 for the fuel pump assembly (just parts for a toyota tacoma) and $115 for the battery, with a total labor charge of $255. So, after taxes, the total quote came out to just over $1000. This repair should have cost at least half that. I cannot find a single fuel pump assembly available for my vehicle over even $300, and most are around $100. I brought this up to them and asked to see proof of cost of parts, they refused and then had the audacity to say they tried really hard to find me a good price because I "seemed like I was low on money." Every person I have spoken to about this transaction was appalled at the cost they charged, and so am I.

Thanks for ripping an honest person off. I'm very disappointed, this location was convenient and the business was straight forward, but they just aren't honest. But hey, maybe I'm wrong. If you can prove to me that you spent $465 on a fuel pump assembly for my toyota then I will update this review. Aside from the lying and overcharging, they did have a clean atmosphere, convenient location, and general...

This place has some of the best service I have experienced in my entire life. Sean might be the kindest, most hardworking person I have ever received service from. He is super friendly with everyone that comes in, and always has a smile on, even when it seems busy and stressful.

In one particular case, I was waiting for a smog check in their lobby and a frustrated woman came in. Judging by the conversation, her repairs were going to cost more than originally expected and she was upset about it. Clearly there was nothing Sean could do about it, and he sincerely apologized for the inconvenience. He explained the car problem as best as he possibly could so she could under stain, but still, the customer didn’t really understand at all and started attacking the shop and Sean’s character as well. While many people would get very defensive in this conflict, Sean showed great kindness and patience with the customer, despite her personal attacks. He handled the situation better than I ever could. He stayed patient and didn’t get angry when most people would do just the opposite.

I have read the 2 or 3 negative reviews about this shop, and I am sincerely baffled by how the few people judge this service poorly, especially when they are talking about Sean. I simply cannot overstate this, Sean really is the best customer service rep I have ever encountered. He deserves all the praise that I can give. Every single time I come here I am incredibly impressed with Sean and the hardworking gentlemen who run this shop. I would recommend it to...

I cannot believe this place received any stars! Consider yourself lucky! I have lived in the neighborhood all my life and every single time I have been in there, SEAN is a complete jerk! RUDEST STAFF! I've been in there 3 times in the last few years, all of which I had a simple request, simple problem just needed a little human decency and kindness. All three times was basically told to pound sand! I am fully dressed for work, visibly upset, flat tire, late for work, no change for the air machine and asked SEAN for help with the air machine. He said, "I'm busy with customers" NO ONE IN THE OFFICE! NO HELP, RUDE. Then proceed to ask one of the mechanics to just help me put a little air in my tire so I can get to a tire shop and their response, "Our compressor is broken, have a nice day" This has happened more than once, so please don't displace my review for a one time angry customer. Every time SEAN has been rude, no help and basically told me to take a hike. Even a mechanic could have walked out and gave me a smile, I would have felt better. It's beyond my comprehension this owner still keeps this guy around. My husband has had the same rude service, and when I told him, he just said, oh that place? That guys a jerk! SAVE YOURSELF ! There are many other places that value your business and treat you with...