Target — Local services in San Diego

I did in store pick up for a game and then selected other items while in store. When checking out, I placed the game on my side of the counter so that there would be no concerns over whether or not I purchased the item. The cashier finished scanning the purchases that I had placed on the belt and stared at the game asking: "What's this? Have I scanned this?" I told her that it was from in store pickup. She stared at me then the game then at me and asked " Where is the barcode then? They always put a barcode on it when it's a pick up order." I informed her that I am not a thief nor responsible for whether or not a Target employee places a barcode on the item. I then offered to show her the barcode on my phone. She again just stared at me. I pulled up the barcode and showed her. She kept insisting that if it was store pickup "they would have put a barcode on it." I pointed to my order, shown on my phone three times. She still did not believe me and called over a manager. I had to tell the manager to that the woman was accusing me of stealing and ask her to "come fix it" before she came over. The manager then looked at the barcode and told the cashier that is the way it works. I complained to the manager after and she replied: "I am sure that she did not mean it like that." Denying that your employees treat people like they are criminals does not actually stop your employees from treating your customers like they are criminals. At no point, did the cashier deny that she thought I was a thief, at no point did she acknowledge that she was in the wrong. At no point did she apologize or try to excuse her behavior. She continued to stare at me with suspicion as I walked away. This is inexcusable. The manager said that she would "talk with her" but given our complete conversation, I have no faith that anything will be done. Ridiculous and offensive. This is why Amazon will take over the world. Customer service is a thing...

Been complaining about their RETURNS LINE for 3 years, horrible Manager has not fixed the problem . Worst customer service of any Target in the USA. HORRIBLE CUSTOMER SERVICE!!! I've been to probably 40 Targets throughout the USA the past 30 years, and if you are talking about customer service and check-out lines, this is the WORST Target ever. This store is very big, but they NEVER have enough cashiers open. If you want to return something, they make you wait in the same line as people buying shopping carts loaded with stuff. Such a nightmare. I have complained to the manager several times about this. He claims that this Target is a "test" Target. Baloney. No other Targets in the USA do this sh**!!! I have NEVER been to a Target that makes you wait to return stuff in the same line as people buying stuff-and often it is a 20 minute wait or more. Manager of this Target is an IDIOT. It is also often very warm to hot in the store-turn on the AC! Finally stopped going here last week because of harassment by solicitors out front. I don't care what you are representing: gay rights, PETA, veterans, etc It is ANNOYING! I am really tired of gay activists waving their arms, shouting at me, and employees smoking RIGHT in front of the exit. Update 2017- They FINALLY got rid of thier idiotic returns policy of having to wait in line forever, and moved it back over to the entrance area. This Target has the worst customer service in America- I was there the other day, store was packed, they had 3 cashiers open. One line had 18 people, other line 13-and this was during the week at like 2 p.m. I went to Self checkout and waited 15 minutes. Told the employee there that their service sucked big time. Does Corporate ever visit their stores? Hire 15 more employees for checkout! ...

I was in a Target store in San Diego on Saturday, December 24th. It was a busy day, but things moved along. As I reached the cashier, she started blowing her nose. I was masked, but did not want her touching my items. I politely asked her to please use some hand sanitizer. She just stood there staring at me. After what seemed like a ridiculous amount of timing staring, she finally said, “Do you not want me to ring you up?” I said that my husband just finished cancer treatment and I would like her to use hand sanitizer. Again, she just stood there. The line was getting longer, I was in a hurry, and I finally told her to please ring me up. I was furious that she would not use sanitizer and that her demeanor was rude. To make matters worse, when I got home I realized I was overcharged for 3 items. I called customer service and was given an apology and an e credit for $3 for the overcharge. I also asked for a phone call to discuss the whole experience, but none was ever received. It is a holiday week so maybe that is the reason for a delay.

In summary, not only was I treated poorly, but I was also overcharged and went to considerable effort to address an issue with a small amount of money. But if all customers are being overcharged, perhaps there is a bigger issue here. There are many articles online...