Vallarta Express Mexican Eatery — Restaurant in San Diego

So I never really come to this place because it's so expensive, But the food is usually really good so it's worth it. Tonight there was a ridiculous long line, there was only about 7 cars ahead of me but took over half an hour just to order. I wouldn't have had an issue with that, I wasn't in any sort of rush, but the lady at the window had a rude tone to her voice when initially taking my order. I bring it up to her when I get to the window. She denies she was rude and is immediately defensive. So I try to explain I was at the order screen for about 5 minutes in silence, I say hello and no answer, say hello a second time and she blurts out "hold on". I'm like ok, just glad to hear a voice. Then im struggling to hear her when shes confirming my order cause shes mumbling fast. So at the window I'm like hey I was in line forever here, I was waiting for 30 minutes, the last thing I need is a rude customer service rep. The lady tells me it's not just me that's getting this treatment apparently, she said "it's not just you". And I'm like right, "it's you". She then proceeds to point at the line and the customers and clearly frustrated asks "well what do you want?", and I said for you to not be rude, to watch your tone.

I understand the stress, so I wasnt even really tripping but just trying to remind her to keep it together. I own a retail business that's high traffic, 1000 people a day, so I know what it's like but my reps are never allowed to let the pressure get put on our customers. The worst part, and the only reason I'm taking the time to write the review is because while we're waiting for the food to be ready she begins to discuss my comments with her coworker like I can't hear them. Clearly in denial and dismissive, the other lady rep was in disbelief with an "oh my god" that I felt what I felt. That type of thing just confirms their lack of professionalism and inability to recognize and acknowledge their failures as customer service reps. It's childish, and these were older women. Just apologize if your customer felt it was necessary to say something, clearly I felt it enough, otherwise it would have been easier to brush off. Reflect on it and use it as an opportunity to evaluate and improve. It really isn't hard. November 14th 6:29pm,...

Atmosphere is great only because it's in Clairemont, the neighborhood I grew up in and lived in for most of the he 50 years of my life. The service sucked because, whoever made the food, which is the only service I want or need. The ladies at the window, took my money, gave change perfectly. Plenty hot sauce and made the hand off flawlessly. NOT 1 Napkin, we desperately needed napkins later on. Thank you for that. I would just think it would be automatic to include some napkins with every order. Hey but people forget, No big deal. I've been to this place, 40 times at least. I use to think they had the best food too. The carne asada was bomb fiyah!!! Tonight me and my wife, two fat asses yes, ordered two burritos. Carne asada and a Cali. Both with sour cream and cheese only. Basic, simple. And two regular beef tacos with sour cream. Large horchata. $47+ change What we got when we stopped to eat in the car... A giant bag of DISREPECT! Two tacos were in one styrofoam carton. Completely covered with lettuce and sour cream. We couldn't even see the tacos. When you grab the tacos they fell apart like mush. Then the burritos they gave us cheese burritos with sour cream end carne asada. It was giant, but I don't want to bite into a half a pound of unmelted shredded cheese or a whole mouthful of sour cream and some super dry carne asada. The thing was 2 lbs at least way too big. I ate a quarter of it fit the rest of my dogs. Complete disrespect. So the mush tacos along with no napkins and some dry shredded cheese burritos with 6oz of sour cream each. I guess they HAVE to charge $47... But that's the last time they will get a dime from me. I guess the message I'm giving is ( THIS PLACE...

Full disclosure: I left a review on a different, albeit still tasty, San Diego Mexican food staple. And then this past weekend, as I reconvened with others who called Americas Finest City and the surrounding areas home, we started discussing the beauty of late night eats. And very quickly, Vallartas came up. Cue that Arrested Development theme when Gob says “I’ve made a huge mistake.” Here’s the thing, that other place was closer to places I lived. And yet, when gas and time weren’t an issue, Vallartas was always the move. Look, I stick to the staples usually: California burrito, carne/pollo asada fries. However, Vallartas has so many choices, that I’ll even venture to a Surf n Turf or other burritos or even quesadilla from time to time. And the quesadillas are a MEAL unto themselves. Vallartas is the staple, the classic, the go-to and the one that even newcomers taste and can’t forget. It teaches East Coasters what they’re missing and gives Best Coasters a new measuring stick. That other spot still deserves its 5 stars. It’s just that Vallartas deserves 65 stars. And then maybe another 4.2 for good measure. Vallartas never disappoints, you won’t even get a watery horchata. Get here soon. And don’t worry about the lines. They’re as efficient as they are awesome. Vallartas, promise to never forget your name again. Every time the wind blows, I’ll hear...