The Home Depot — Local services in San Diego

Customer Service was lousy. I tried to returning a $4, unused item, with a receipt. It was 6 days past the 90 day return policy. The first associate said my return to my cc was declined bc it was passed the 90 days & would a store credit be ok? I said yes, but that was also declined. She said it was declined bc the item wasn't carried anymore. I checked & it was in fact still sold there & in stock. She said to try another associate. I did & it was declined again. I asked the associate (Izaya) for an explanation but he said that store credits are "hit or miss". I didn't understand this explanation so I asked to speak to the manager. He (Izaya) supposedly called the manager but the manager apparently couldn't be bothered to speak to me directly. So, while on the phone with the manager, Izaya asked if I was planning to purchase anything at the time, which I was not. He then said that I could use a "one-time override". I'm not sure what the "one-time" override means...is that per year, calendar year, lifetime? While still on the phone with the manager, Izaya began laughing. I'm not sure if he was laughing at me or the situation, or both, but either way it was extremely unprofessional. After more research, I found that it was being declined by a new fraud prevention company called "The Retail Equation" (TRE) now used by THD. I chatted online today with THD customer service who said they started strictly enforcing the 90 day return policy about a year ago & the store credit is up to the store manager. If that's the case, the associates & the manager need to be better trained on this scenario and should have just said that's what happened. I will definitely reconsider where I do my home improvement purchases...

Sometimes the stars just need to align perfectly! I had been waiting forever to pick up this gorgeous brown Drexel dresser, and finally the seller and I were both available on the same day. Even though it meant driving from Pacific Beach to Escondido with a Home Depot truck rental stop in between, I was determined to make it happen. Paul at the rental counter greeted us with such warmth and his charming Italian accent immediately put us at ease. What started as a simple 5-10 minute rental process turned into quite the adventure when their system decided to take an unexpected break! Paul tried entering everything manually, and when that didn't work, I even attempted to book online - but the system was having none of it. Enter Cooper Hooper, who went absolutely above and beyond trying every possible solution. When all else failed, he called in Walter, his manager, who spent a good 15 minutes doing his due diligence. That's when Walter discovered that my family account was VIP status! Turns out no one could rent trucks that day due to the system issues - but Walter and the team made absolutely sure I got a truck one way or another. I could not be more grateful for their determination! Despite all the technical hiccups, the team's dedication to helping me get that truck was incredible. Sometimes the best customer service shines through when things don't go as planned, and these folks really showed their commitment to making it work. The VIP recognition was just the cherry on top of already outstanding service. I got my truck, I got my beautiful dresser, and I have a great story to tell! Thanks for going the...

It a super bad experience in the The Home Depot at 5:30 p.m. on 03/30/2018. I have never seen such a bad attitude employee W/O any smile working for The Home Depot. The lady's name is Debbie Donna. She faced back to me chatting with others when I was wattling in front of the Customer Service Center. A staff reminded her twice then she turned back and talked to me. I let her know what I need is to adjust my 10% new-home coupon to my previous orders. She refused to help me, said they have never do that and pushed back all my receipts ask me to go back the original store I purchased. I said when I purchased in Santee store, the sales told me I am able to do that. I told her I really don't like her attitude and asked for her name and employee ID. She said I will found her name on receipt. I was just watching her without saying anything. She started to asked me which order I want to apply. Once she knew the order I want to apply, she said I need to wait 20 mins to process it and completed it's cash purchase and she didn't have enough money to do that. Then, others two ladies help me process my adjustment. When I get my receipt I asked them to get her name. And she wrote her name on my receipt and said she is not afraid to let me know her name and also my complaint, and tried to argue with me. I repeated I don't like your bad attitude and she is not helpful as others. I am so upset when I leaving. Is this the way The Home Depot treat customers? Not professional, non-helpful, bad attitude. She is so impressive me, Ms...