Verizon — Local services in San Diego

When I say the employees customer service here is above and beyond, I’m not joking! Time and time again when I have an issue with my plan or phones I come straight to this location to see my favorite rep Nafikah! Not too long ago, me and my family were on the market for a new plan when I happened to walk into this location for a new phone case. After spending some time chatting with Nafikah, it was evident that she was going to make my switch from T-Mobile to Verizon an easy and smooth transition (which she did!)! She truly cares about what you need and she went above and beyond to make sure that I had all the information I needed to make an informed decision for my families new plan! Even after we purchased new phones, cases, and screen protectors for my daughters, Nafikah stayed around to help them with installing their screen protectors to make sure it was done professionally! Highly highly recommend this location for any of your...

I recently switched from T-mobile to Verizon, and in my past phone company experiences, the employees always gave me a hard time or were too lazy to put in the work to give me the customer service i deserve. I was introduced to Nafikah, and she made me feel welcome from the start. She greeted me whole-heartedly, made me feel comfortable, and treated me with great empathy and respect. She walked me through every plan, every phone, and made me feel knowledgeable about all the products. The company switch for me went beyond smooth, due to Nafikah’s great detail, and genuine customer attention/service. I have never been attended to so attentively and professionally, she needs to be promoted to CEO! This woman knows what she’s doing and I will be back at this location every time, just to get service from her. Thank...

I got a 2 for one iPhone deal from them. Then I was charged for two phones. I’ve called up there several times and they are always busy and supposed to call me back but haven’t. I called the main Verizon office and was on hold for an hour the first time the second time I talk to someone who was nice but he said he didn’t know what kind of deal these guys gave me so he couldn’t do anything and he tried to call This office and couldn’t get through.

I Was so excited to finally leave Sprint because stuff like this happen with Sprint all the time and I hated them. I couldn’t wait to get back to Verizon and get good customer service again and I didn’t care if I paid more. Unfortunately, I wish I would’ve stayed...